- Register and record complaints related to street light issues.
- Coordinate with field staff and technicians for timely complaint resolution.
- Track complaint status and ensure timely closure.
- Follow up on pending and unresolved complaints.
- Maintain complaint records, reports, and data in Excel or other software.
- Coordinate with internal teams and relevant departments.
- Provide regular updates on complaint status to concerned authorities.
- Ensure proper documentation and customer satisfaction.
Qualifications & Requirements:
- Minimum 12th pass; graduation preferred.
- Basic computer knowledge (MS Excel, MS Word, and data entry).
- Positive communication and coordination skills.
- Ability to handle complaint registration and resolution.
- Responsible, organized, and capable of following up on pending tasks.
- Previous experience in complaint management or customer support will be an advantage.