Founded in 2011, Mirraw is a leading ethnic fashion e-commerce platform based in Lower Parel, Mumbai, offering over 5 lakh products to 5 million+ customers worldwide.
- Handle customer queries through chats, emails and calls.
- Assist customers with product-related queries and concerns.
- Provide effective solutions and ensure customer satisfaction.
- Handle complaints and resolve issues professionally.
- Escalate complex issues whenever required.
- Maintain valuable communication and customer service standards.
- Be flexible with shifts and overtime during festive seasons.
Note: Male employees should be comfortable working night shifts.