We are looking for enthusiastic and customer-focused Customer Care Executives to join our team. The candidate will be responsible for handling customer queries, providing product/service information, resolving customer issues, and ensuring a positive customer experience through phone. Freshers with excellent communication skills are encouraged to apply.
Key Responsibilities
- Handle inbound customer calls professionally.
- Resolve customer complaints in a timely and effective manner.
- Provide accurate information about products and services.
- Update customer details and interactions in the CRM system.
- Escalate unresolved issues to the concerned department.
- Maintain high customer satisfaction and service quality.
- Meet daily productivity and quality targets.
- Follow company policies and customer service guidelines.
Eligibility
- 12th Pass / Graduate / Undergraduate (as per company requirement).
- Freshers and candidates with up to 1 year of customer service, BPO, or call center experience can apply.
- Excellent verbal communication skills in English.
- Basic computer knowledge and typing skills.
- Willingness to work in rotational shifts .
Required Skills
- Robust communication skills
- Customer handling skills
- Active listening
- Problem-solving ability
- Basic MS Office knowledge
- Teamwork and positive attitude
- Time management