BPO Voice Process – Job Description**

*Job Title:* BPO Voice Process Executive / Customer Support Associate

*Department:* Customer Service / Call Center

*Job Type:* Full-time

Job Summary*

We are looking for a dedicated and customer-focused individual for our BPO Voice Process. The role involves handling customer calls, resolving queries, providing product/service information, and ensuring a positive customer experience.

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Key Responsibilities*

* Handle inbound and/or outbound customer calls.

* Provide accurate information regarding products and services.

* Resolve customer complaints, issues, or queries efficiently.

* Maintain customer satisfaction and professional communication standards.

* Record and update customer information in the system.

* Follow call scripts, processes, and compliance guidelines.

* Escalate complex issues to the supervisor when required.

* Meet performance targets like call quality, resolution rate, and productivity.

Required Skills*

* Excellent verbal communication skills (English,



Tamil/regional language as required).

* Good listening skills and problem-solving ability.

* Ability to remain calm and patient in stressful situations.

* Basic computer knowledge and typing skills.

* Ability to work in rotational shifts.

* Customer-centric attitude and positive approach.

Qualifications*

* 12th pass / Graduate (any stream).

* Freshers and experienced candidates both can apply.

* Prior BPO or customer service experience is an added advantage.

Salary Range*

* Based on company, process, and experience

--Work Setting*

* Fast-paced call-center environment.

* May require working night shifts for international process.

* Performance-incentive-based structure available in many companies

If you want, I can also create:

✅ A short version

✅ A resume-friendly version

✅ A job posting format

📌 BPO Voice Process Executive (Coimbatore)
🏢 SHIVAA ENGINEERING WORKS
📍 Coimbatore