JOB DESCRIPTION:

Customer Care Service Executive

Company: Ayush Natura Wellness Pvt. Ltd.

Department: Customer Care / Customer Support

Employment Type: Full time

Experience: 0–2 Years (Freshers can also apply)

Qualification: Any Graduate

Job SummaryWe are looking for a friendly, proactive and customer-oriented Customer Care Service Executive to handle customer enquiries, provide product information, resolve complaints and ensure customer satisfaction. The candidate should have excellent communication skills and be confident in handling customers over phone calls and WhatsApp.

Key Responsibilities

1. Handle incoming and outgoing customer calls professionally.
2. Respond to customer enquiries through phone calls, WhatsApp and other communication channels.
3. Provide accurate information about company products, offers and services.
4. Handle customer complaints, feedback and queries with patience and professionalism.
5. Follow up with customers regarding orders, payments, delivery status and pending issues.
6. Coordinate with the sales, accounts, warehouse and dispatch teams to resolve customer concerns.
7. Maintain daily incoming and outgoing call records.
8. Prepare daily customer care reports and maintain customer databases.
9. Ensure timely communication and proper follow-up with customers.
10.



Build positive customer relationships and maintain a high standard of customer service.

Required Skills & Qualifications

- Hindi – Mandatory: Fluency in spoken Hindi is compulsory.
- Good verbal communication skills in English and Malayalam.
- Excellent telephone etiquette and customer-handling skills.
- Basic computer knowledge, including MS Excel, MS Word and email.
- Ability to handle customer complaints and resolve issues effectively.
- Good listening, problem-solving and interpersonal skills.
- Ability to maintain accurate records and prepare reports.
- Positive attitude, patience and willingness to learn.
- Ability to work independently as well as in a team.
- Preferred Candidate ProfileAny graduate with good communication skills.
- Freshers and experienced candidates are welcome.
- Must be fluent in Hindi.
- Knowledge of Malayalam and English is preferred.
- Candidates with experience in customer service, telecalling or customer relationship management will have an added advantage.

Important Requirement Fluency in Hindi is a mandatory requirement for this position. Candidates who are not comfortable communicating in Hindi need not apply.

How to Apply? Interested candidates can share their updated CV/resume with Ayush Natura Wellness Pvt. Ltd.

📌 Customer Care Executive (Kochi)
🏢 Ayush Natura Wellness
📍 Kochi