- Key ResponsibilitiesMake outbound calls to customers regarding overdue loan payments.
- Follow up with customers for pending EMIs and outstanding dues.
- Explain repayment options and encourage timely payments.
- Handle customer queries, objections, and payment-related issues professionally.
- Maintain regular follow-ups on assigned accounts.
- Achieve daily, weekly, and monthly collection targets.
- Update customer interaction details, payment commitments (PTP), and call remarks in the CRM/LMS.
- Maintain skilled communication and follow company collection policies.

- Eligibility CriteriaExperience: 6 months to 2 years in Telecalling / Loan Collection.
- NBFC, Banking, FinTech, Payday Loan, and Personal Loan collection experience preferred.
- Good communication and convincing skills.
- Basic computer knowledge.
- Target-oriented with strong follow-up skills.
- Freshers may be considered depending on requirements.

- Skills RequiredGood verbal communication.
- Customer handling and negotiation.
- Objection handling.
- Basic knowledge of DPD, PTP, EMI, and NPA.
- Ability to work under pressure and achieve targets.

📌 Collection Officer (Noida)
🏢 Nextgen Rentals & Trading Private
📍 Noida