We are looking for a proactive and customer-focused Service Support Executive to manage after-sales support, resolve customer issues, and ensure a smooth service experience for our EV charging products.

Key Responsibilities

- Handle customer service requests through calls, WhatsApp and other channels.

- Understand customer complaints and provide basic technical troubleshooting.

- Coordinate with technicians and installation partners for in office support.

- Manage warranty claims, repairs, replacements and service requests.

- Track open service tickets and ensure timely resolution.

- Follow up with customers to ensure satisfaction after issue resolution.

- Maintain accurate service records and escalate unresolved issues.

Preferred Qualifications

- Good communication skills in English and Hindi.

- Basic electrical knowledge preferred.

- Minimum 3 years experience in technical support, customer service or electrical products is an advantage.

- Strong problem-solving skills, patience and a customer-first attitude.

- Ability to coordinate with multiple teams and manage service requests independently.

📌 Service Support Specialist (Chandigarh)
🏢 Zevpoint E-mobility Private
📍 Chandigarh