Startek is hiring enthusiastic and customer-focused individuals for the Zomato Blended Process. The role involves handling customer queries through voice and chat channels while ensuring a smooth and satisfactory customer experience.
Roles & Responsibilities
1. Handle customer queries and concerns through inbound calls and chat support.
2. Provide accurate information and effective resolutions to customer issues.
3. Assist customers with order-related queries, delivery concerns, cancellations, refunds, and other service-related requests.
4. Maintain professional communication and ensure high customer satisfaction.
5. Follow company policies, process guidelines, and quality standards.
6. Manage customer interactions efficiently while meeting performance and productivity targets.
7. Escalate complex issues to the concerned department whenever required.
8. Maintain proper documentation and records of customer interactions.
Eligibility Criteria
- Undergraduate and graduate candidates are eligible.
- Freshers and experienced candidates can apply.
- Excellent verbal and written communication skills.
- Proficiency in both Hindi and English is mandatory.
- Basic computer knowledge and typing skills are required.
- Candidates must possess their own laptop and a stable Wi-Fi connection.
Shift & Work Requirements
- 9-hour rotational shifts.
- Rotational week-offs.
- Night shifts included.
- No leaves permitted during the first 90 days of joining.
- Festival leaves are not available.
Benefits
- PF and ESIC facilities.
- Quarterly performance-based bonus.
- Prospect to work with a reputed organization.
- Professional growth and learning opportunities.
Important Note
Startek does not charge any fees or recruitment charges from candidates at any stage of the hiring process.
Interested candidates can join the recruitment group for further interview updates.