- Manage a team of technical executives in service desk operations.
- Main objective of the role will be to supervise the day-to-day delivery and performance of the team.
- The role will also require the individual to motivate, mentor, coach and groom the team.
- Ensure process & KM compliance along with meeting client and internal commitments.
- Own all customer escalations and complaints.
Educational Requirement
- Graduate
Preferred Skills
- Customer Service->CS-Service Desk/ Voice
Service Line
- BPO Service Line
📌 Technical Team Lead (Mysuru)
🏢 Infosys BPM
📍 Mysuru
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