Roles & Responsibilities

- Business Planning and Review: Coordinates with Account Manager for account plan (current areas of growth).
- Transition Coordination: Plans and reviews the people, infrastructure, and technology requirements with the transition team to finalize the target delivery model.
- Reviews and signs off SOW/MSA to complete the contractual process.
- Signs off training/certification methodology to ensure the right skilling of the engagement.
- Operations: Coordinates resource deployment across all processes for the engagement (size, span, shift, utilization, skill set) to ensure budget and pricing compliance.
- Identifies training needs to ensure development across domain, operations, and behavioral competencies.
- Governance Planning: Prepares internal and external governance models to monitor contractual compliance, employee engagement, performance, and relationship health.
- Performance / Talent Planning: Creates scorecards for the engagement and cascades them to the team to ensure alignment with engagement objectives.




- Creates career development and succession plans for direct reportees to ensure sustainable employee engagement and motivation.
- Financial Review: Conducts monthly financial reviews with direct reportees and the BU Head and takes corrective actions when required.
- Resource Optimization: Identifies and implements opportunities for work redesign, shift utilization, staff mix, and staff utilization to meet or exceed internal financial goals.
- Revenue Enhancement: Validates and prepares business cases for identified opportunities within existing service lines for growth.
- CSAT (Customer Satisfaction): Engages with key client stakeholders on improvement areas and commits resources to enhance customer satisfaction.
- Domain Expertise Required: Strong domain knowledge in F&A; (Finance & Accounting):
- RTR (Record to Report)
- AP (Accounts Payable)
- AR (Accounts Receivable)
- FP&A; (Financial Planning & Analysis)

Educational Requirement

- Graduate

Preferred Skills

- BPM->Leadership - JL7B

Service Line

- BPO Service Line

📌 Services Head Client Operation (Bengaluru)
🏢 Infosys BPM
📍 Bengaluru