Job Description – Telecalling Executive

Department: Sales & Business Development

Industry: Solar Energy / Solar Rooftop Solutions

Job Type: Full-Time

Experience: 0–2 Years (Freshers can also apply)

Job Objective

We are looking for a proactive and result-oriented Telecalling Executive responsible for generating potential solar leads through outbound cold calling, understanding customer requirements, qualifying prospects, and scheduling site surveys for the sales/technical team.

The primary objective is to convert raw data and enquiries into qualified site survey appointments.

Key Responsibilities

1. Outbound Cold Calling

- Make daily outbound calls to prospective residential, commercial, and industrial customers.
- Introduce the company’s solar solutions and communicate their key benefits.
- Generate interest among potential customers through effective communication.

1. Lead Qualification

- Understand customer requirements and assess their suitability for solar installation.
- Identify customer’s electricity consumption and average monthly electricity bill.
- Understand whether the property is residential, commercial, or industrial.
- Check property ownership/decision-maker availability.
- Identify customer interest, budget readiness, and installation timeline.
- Filter genuine prospects from uninterested or unqualified leads.

1. Site Survey Booking

- Convince qualified prospects to proceed with a technical site survey.
- Schedule site survey appointments based on customer availability.
- Confirm customer address, contact details, and appointment timing.
- Coordinate with the sales and technical teams for smooth survey execution.
- Follow up with customers to ensure survey appointments are completed.

1. CRM & Data Management

- Maintain accurate call records and lead status in CRM/Excel.
- Update customer responses, follow-up dates, and survey booking details.
- Maintain a database of interested, follow-up,



and rejected leads.
- Submit daily calling and appointment reports.

1. Follow-ups & Conversion Support

- Follow up with interested customers who need additional time.
- Handle basic customer queries related to solar installation.
- Share qualified leads with the sales team for further discussion.

Mandatory Lead Qualification Parameters

Every qualified lead should ideally have the following information:

- Customer Name & Contact Number
- Customer Location / Installation Address
- Residential / Commercial / Industrial Property
- Average Monthly Electricity Bill
- Available Rooftop Space (if known)
- Property Ownership / Decision-Maker Status
- Customer Interest Level
- Expected Installation Timeline
- Confirmed Site Survey Date & Time

Key Performance Indicators (KPIs)

Performance will be evaluated on:

- Number of outbound calls per day.
- Number of customers successfully contacted.
- Number of qualified leads generated.
- Number of site surveys booked.
- Site survey attendance/conversion ratio.
- Accuracy of CRM updates and follow-ups.

Primary KPI: Number of genuine and successfully completed site survey appointments generated.

Required Skills & Qualifications

- Positive verbal communication skills in Hindi.
- Basic English communication skills preferred.
- Confident, persuasive, and professional telephone etiquette.
- Ability to handle customer objections and rejection.
- Good listening and customer-handling skills.
- Basic computer knowledge (Excel, CRM, Google Sheets).
- Target-oriented and self-motivated attitude.
- Prior experience in telecalling, lead generation, or solar sales will be an advantage.

Reporting Structure

The Telecalling Executive will report to the Sales Manager / Team Leader and work closely with the Sales and Technical Site Survey Teams.

Expected Outcome

Generate a consistent pipeline of genuine solar prospects and ensure that qualified customers are converted into confirmed site survey appointments for the sales team.

📌 Telecalling Executive (India)
🏢 Giosolar Solution Private
📍 India