Level: L4

Department: CV DMS

Designation: Officer

Responsible for: Allocation of portfolio to

vendor

Location: Pan india

Experience: Minimum 2 years of

experience, preferably in Financial

Services/Banking/FMCG/NBFC

Preferred Age: Maximum 30 years

Qualification: Any Graduate/ P.G/M.B.A.

Reporting to: Area Manager

Nature of Role: Individual Performer

Achieving the bucket wise resolution as

per the target

Reducing the flow rate to the next buckets

Managing the Agencies & monitoring their

performance

Field visit on risk cases & escalation of

issue cases after verification

Follow up of Process & Compliance

Negotiation skills

Managing Teams

Relationship management

Result oriented

Multitasking

Allocation of portfolio to vendor basis the past performance

trend and FOS availability, creating adequate manpower

capacity for the portfolio.

Review cases with FOS / TL and work assignment basis the

disposition code.

Coordinating with agency resources and doing the call planning

for better resolution, ensuring appropriate support to the

agency on difficult cases.

Receipt book & Repo kits allocation and auditing periodically

Agency billing closure within 60 days of the work completed

month.





Ensuring prior approvals in repo cases & helping the agency

manage repo related issues.

Handling collection/repo related customer service

issues/escalations.

Coordinating with legal team for initiating legal actions against

chronic defaulters & dealing with enforcement agencies in

cases filed against the organisation by customers/third parties.

BKT resolution with agency and FOs level need to be tracked &

reviewed.

Flow rates to next BKT needs to be restricted on the location

you are handling.

Remove the non-performing FOs and recruitment the fresh

team and train as and when required.

CRM queries need to be closed as per the TAT assigned.

RCU audit queries must be reverted before TAT and

implementation of committed action at field level.

Receipt book discrepancies needs to be discussed with agency

and ensure no reoccurrence of such issues in the field.

HHT 100% utilization and report to be submitted to ACM /

RCM on a regular basis.

HHT not working need to be informed to IT team for need of

Name; Manasa

contact;(phone hidden)

mail; [email protected]

📌 Collection Executive / Officer (Kakinada)
🏢 3 point Human Capital
📍 Kakinada