Job Description – FOS (Field Officer – Collection / Soft Recovery)

Position Title-Field Officer – Collection (Soft Recovery)

Payroll Company - *RANDSTAD*

Location: West Bengal

Role Objective

The Field Officer – Collection (FOS) will be responsible for soft recovery of dues through field visits while maintaining high standards of customer service, ethics, and compliance as per bank guidelines.

Eligibility Criteria

Age:

Minimum: 21 years

Maximum: 29 years

Educational Qualification:12Th To Graduate (minimum)

Experience Minimum – Fresher To1 year(Preference is of collection Industry,BFSI)

Gender: Male / Female

Language Proficiency

Local Language: Read / Write / Speak (mandatory)

English: Read / Write (mandatory)

Other Mandatory Requirements

Candidate must own a two-wheeler with a valid driving license

Must possess a smartphone

Should have basic knowledge and ability to use:

PC / Laptop

Mobile applications

Digital reporting tools





Candidate must be a local resident of the respective RBO / District

Key Responsibilities

Conduct field visits for soft recovery and customer follow-ups

Build and maintain positive relationships with customers

Ensure ethical collection practices and adherence to compliance norms

Update visit outcomes and reports using digital tools/apps

Coordinate with team leaders and branch officials as required

Achieve assigned collection targets while maintaining service quality

Interview & Selection Process

Interview panel will be constituted as per approved guidelines

Compensation Structure

FOS – Collection

- Fixed Salary: ₹22,000 CTC per month( 17,600/-NTH)
- Conveyance: ₹100 per day on actual basis (maximum ₹3,000 per month)
- Special Allowance: ₹3,000 (applicable for DRA-certified candidates)

📌 Collection Executive / Officer (Kolkata)
🏢 Randstad India Private
📍 Kolkata