Customer Support Executive – Roles & Responsibilities
1. Handle customer calls, WhatsApp messages, and app queries.
2. Assist customers with order placement and tracking.
3. Resolve customer complaints related to product quality and delivery.
4. Coordinate with store teams and delivery executives.
5. Handle refund, replacement, and cancellation requests.
6. Follow up on delayed and pending orders.
7. Ensure timely resolution of customer complaints.
8. Collect customer feedback and encourage Google reviews.
9. Maintain daily complaint and resolution records.
10. Ensure excellent customer satisfaction and service experience.
📌 Customer Support Executive (Hyderabad)
🏢 M/s 7 Nine
📍 Hyderabad
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