Customer Support Executive | Freshers & Experienced | Banking Process

Job Summary

We are looking for dynamic and customer-focused Customer Support Executives to join our team. The ideal candidate will be responsible for handling customer inquiries, providing accurate information, resolving concerns, and ensuring a seamless customer experience. Candidates with excellent communication skills and a passion for customer service are encouraged to apply.

Key Responsibilities

- Handle customer queries and concerns through calls in a skilled and courteous manner.
- Understand customer requirements and provide accurate information, guidance, and support.
- Resolve customer issues by identifying root causes, recommending appropriate solutions, and ensuring timely closure.
- Escalate complex or unresolved issues to the relevant departments for prompt resolution.
- Process customer requests and complete transactions accurately while maintaining service quality standards.
- Perform cross-selling activities by identifying customer needs and promoting relevant products/services.
- Maintain high levels of customer satisfaction and adhere to defined service-level agreements (SLAs).
- Ensure compliance with organizational policies and customer service best practices.

Work Schedule

- 5 Days Working




- Rotational Week Offs
- Rotational Day Shifts
- Comfortable working in a dynamic customer service environment.

Eligibility Criteria

Education

- Undergraduate / Graduate from any discipline

Experience
- Freshers are welcome to apply
- 0 to 2 years of experience in Customer Service, Banking, BPO, Financial Services, or related domains preferred

Skills & Requirements
- Good communication skills in English and Hindi.
- Ability to read, write, and communicate effectively in English.
- Regional language proficiency will be an added advantage:

- English

- Hindi

- Tamil

- Malayalam

- Kannada
- Basic computer knowledge and telephone etiquette.
- Customer-centric approach with strong problem-solving skills.
- Candidates should meet the required communication assessment standards (Versant/SVAR as applicable).

Interview Location: Divyasree Omega Building, Block C, 1st Floor, Hitech City, Hyderabad

Interview Timings:

09:00 AM to 01:00 PM

Important Note

- Candidates must attend the interview in formal attire.
- Entry to the company premises may be restricted for candidates not adhering to the formal dress code.

Contact Details Uday Teja [email protected]

📌 Walk-in || Excellent Opportunity For Customer Support Professionals (Hyderabad)
🏢 Tech Mahindra
📍 Hyderabad