Role & responsibilities

- Perform pre-call analysis and check status by calling the payer or using IVR or web portal services
- Maintain adequate documentation on the client software to send necessary documentation to insurance companies and maintain a explicit audit trail for future reference
- Record after-call actions and perform post call analysis for the claim follow-up
- Assess and resolve enquiries, requests and complaints through calling to ensure that customer enquiries are resolved at first point of contact
- Provide accurate product/ service information to customer, research available documentation including authorization, nursing notes, Dental documentation on client's systems, interpret explanation of benefits received etc prior to making the call




- Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials / underpayments

Preferred candidate profile Candidate Must be a graduate with excellent communication skills.

Notice Period: Immediate joiner only

Location: Hitech City, Hyderabad

Shift: 6.30 PM to 3.30 AM (Own Commute)

Interested candidate can share the profile to [email protected]

📌 Walk-in || Accounts Receivable Caller (Hyderabad)
🏢 iSpace Software Technologies
📍 Hyderabad