Veeva Application Support Professionals – L1, L2 & L3

Location: India | Kolkata | Hybrid

Engagement: Full time

InspiroWorks is connecting with Veeva professionals for potential opportunities across L1, L2 and L3 application support, with a focus on Veeva Vault QualityDocs and Veeva Link.

We welcome applications from service desk professionals, functional consultants, administrators and technical specialists. Candidates may apply based on their experience in either product and the relevant support level.

Roles & Responsibilities

L1 — User Assistance & Initial Troubleshooting

- Handle user queries, log incidents and assess business impact.
- Provide guidance on application navigation and known issues.
- Perform approved access checks and route unresolved issues with complete diagnostic information.
- Maintain ticket updates and user communication.

L2 — Functional Support & Configuration

- Investigate QualityDocs document, workflow, lifecycle, metadata and permission issues.
- Support Veeva Link usage, access and data-related queries within the agreed scope.
- Troubleshoot configuration, provisioning and integration issues.
- Apply approved corrections and coordinate vendor escalations.

L3 — Technical Investigation & Engineering

- Investigate complex application, integration and recurring technical issues.
- Develop and test approved changes to supported configurations,



integrations or custom extensions.
- Support release assessments, regression testing and controlled deployments.
- Coordinate vendor-owned product defects with Veeva Support.

Skills & Experience

- Relevant experience in Veeva Vault QualityDocs and/or Veeva Link, appropriate to the support level.
- Strong troubleshooting, documentation and communication skills.
- For QualityDocs L2/L3 roles: knowledge of Vault configuration, document workflows, security and GxP change-control practices.
- For technical roles: Vault REST APIs, VQL and integration experience; Java SDK knowledge where applicable.
- SSO, Okta, SCIM and relevant Veeva training or certifications are additional advantages.

Please Share

- Updated CV and Veeva products/modules supported.
- Preferred support level: L1, L2 or L3.
- Relevant experience, location and notice period.
- Expected CTC
- Availability for overlap with US business hours.

About InspiroWorks

InspiroWorks is a global IT consulting and technology services company with a presence in India, the USA and the UAE. We provide enterprise application implementation, managed support, integrations and custom development services to international clients. As a Salesforce consulting partner, we combine platform expertise with broader application engineering and support capabilities.

📌 Veeva Application Support Professionals –& (Kolkata)
🏢 InspiroWorks
📍 Kolkata