Company: LuxoTrip (formerly Luxor Trails)

Company Description:

LuxoTrip is a premium, experience-led travel company that curates unique domestic and international travel experiences. We go beyond conventional tourism to create immersive journeys, meaningful connections, and unforgettable adventures through thoughtfully designed group trips and customised holidays.

Our mission is to make travel more experiential, accessible, and memorable. We value creativity, flexibility, ownership, and a passion for exploration in our travel professionals.

Role Description:

We are looking for a proactive, responsive, and communicative Sales & Customer Engagement Intern to join our remote team.

The primary responsibility of this role is to manage incoming customer inquiries across WhatsApp and Instagram, follow up with prospective travellers, track leads through our CRM, and assist in converting inquiries into confirmed bookings.

The candidate will be responsible for ensuring that no customer inquiry goes unanswered, following up with people who have shown interest in our trips, checking travel form submissions, and proactively reaching out to potential customers through calls and messages.

The role will also involve basic travel research, destination knowledge, and itinerary understanding so that the candidate can confidently answer customer questions and guide them through their travel decisions.

Key Responsibilities:

- Lead Management & Customer Communication (Primary Responsibility)

Manage incoming customer inquiries through WhatsApp, Instagram DMs, and other communication channels.

Ensure timely and professional responses to all customer messages.

Handle customer queries regarding destinations, group departures, customised trips, pricing, itineraries, and travel arrangements.

Maintain regular communication with prospective travellers and ensure no inquiry is missed.





Identify interested customers and guide them towards the next step in the booking process.

- Follow-ups & Sales Conversion

Regularly follow up with prospective customers through WhatsApp messages and phone calls.

Make outbound calls to customers who have expressed interest in our trips.

Follow up with customers who have not completed the travel inquiry form.

Encourage interested travellers to complete their forms and share the required travel details.

Track potential customers and follow up at appropriate intervals.

Understand customer requirements, budgets, preferences, and travel expectations.

Assist in converting inquiries into confirmed bookings.

- CRM & Lead Tracking

Monitor incoming leads and customer inquiries through LuxoTrip’s CRM.

Check whether customers have completed the travel inquiry form.

Update lead statuses, customer information, follow-up notes, and conversation records.

Maintain accurate records of pending inquiries and scheduled follow-ups.

Ensure every lead has a clear next action and is not left unattended.

- Travel Knowledge & Basic Operations

Develop an understanding of LuxoTrip’s domestic and international travel offerings.

Research destinations, activities, sightseeing options, accommodation, and itineraries when required.

Understand trip inclusions, exclusions, pricing, and important travel information.

Provide relevant destination information to customers over calls and WhatsApp.





Coordinate with the operations team whenever detailed information or clarification is required.

Stay updated on upcoming trips and travel offerings.

Qualifications & Skills:

Excellent written and verbal communication skills.

Confident in speaking with customers over phone calls.

Strong follow-up skills and a proactive approach to customer communication.

Comfortable managing multiple WhatsApp conversations and Instagram DMs simultaneously.

Good response time and attention to customer inquiries.

Basic understanding of sales, lead management, and customer conversion.

Familiarity with Instagram, WhatsApp, Google Sheets, and CRM platforms.

Ability to research destinations and understand travel itineraries.

Strong organisational and multitasking abilities.

Ability to work independently in a remote workplace.

Interest in travel, tourism, backpacking, and adventure experiences.

Students pursuing Business Management, Marketing, Hospitality, Travel & Tourism, or related courses are encouraged to apply.

Internship Details:

Position: Sales & Customer Engagement Intern

Work Mode: Remote / Work From Home

Stipend: ₹3,000 – ₹6,000 per month, depending on the candidate’s skills, experience, availability, and suitability.

Duration: 3–6 months

Working Hours: 4–6 hours per day

Joining: Immediate

Candidates demonstrating strong performance, ownership, and sales capabilities may be considered for a full-time opportunity with LuxoTrip.

Who Should Apply?

This role is ideal for someone who enjoys talking to people, is naturally responsive, follows up without being reminded, and has an interest in travel.

We are looking for someone who takes ownership of customer conversations, asks the right questions, researches when they don’t know an answer, and ensures that every interested traveller receives the attention they need.

📌 Travel Sales Internship (India)
🏢 LuxoTrip - Formerly Luxor Trails
📍 India