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Hiring Process Trainers / BPO Trainers with 3+ years of experience in North American Customer Service (Voice & Chat), including 1+ years as a Trainer, Coach, or SME in a BPO/BPS environment.
Candidates must have hands-on experience handling US/Canada customers, delivering New Hire Training, Process Training, Refresher Training, Voice & Chat Training, Soft Skills, Call Handling, Chat Etiquette, De-escalation, Mock Calls/Chats, Nesting, and Floor Support.
Strong knowledge of AHT, CSAT, FCR, Quality Metrics, Compliance, LMS, Training Assessments, and Training Effectiveness required. Excellent English communication with a neutral accent and solid understanding of North American customer expectations are essential.
Experience: 3+ Years
Shift: US Night Shift
Education: Graduation / Postgraduation
Top 10 Skills: Process Training, BPO Training, International Voice, Chat Support, US Customer Service, New Hire Training, Soft Skills, Nesting, Training Delivery, CSAT.
📌 Trainer (Hyderabad)
🏢 Wissenpro It Solutions
📍 Hyderabad