Company: Animal Health Pathology Lab (AHPL)

Department: Centralised Calling & Customer Relationship Management

Location: Kolkata, West Bengal

Job Type: Full time | Work from Office

Experience: 03 Years (Freshers with good communication skills can apply)

Open Positions: Multiple

About AHPL

Animal Health Pathology Lab (AHPL) is a specialised veterinary diagnostic laboratory providing comprehensive diagnostic services for veterinary doctors, pet clinics, hospitals and animal healthcare professionals.

Our services include

- Veterinary Pathology & Clinical Diagnostics
- Complete Blood Count (CBC) and Biochemistry
- Hormonal and Specialised Tests
- X-Ray and Digital Radiology
- USG and Colour Doppler
- Echocardiography
- Veterinary Ophthalmology – OptivET
- PCR and Molecular Diagnostics
- Home Sample Collection
- Advanced Veterinary Diagnostic Services

We are looking for energetic, confident and target-oriented Telecalling & Tele-Sales Executives to join our centralised calling department.
1. Key Responsibilities

A. Booking Confirmation & Coordination
- Call veterinary doctors, clinics and pet parents to confirm diagnostic test bookings.
- Confirm patient details, doctor details, test requirements and sample collection schedules.
- Coordinate with the sample collection and operations teams.
- Confirm home collection appointments and ensure timely communication.
- Follow up on pending, incomplete and unconfirmed bookings.
- Maintain accurate booking records in the CRM/Lab Management Software.
- Inform customers about booking status, sample collection and report delivery timelines.

B. Tele-Sales & Revenue Generation
- Make outbound calls to existing and prospective veterinary clinics and doctors.
- Promote AHPL’s diagnostic services and specialised testing facilities.
- Generate new business leads and convert enquiries into confirmed bookings.
- Promote high-value and specialised diagnostic services such as PCR, USG, X-Ray, Echo, Doppler and Ophthalmology.
- Follow up on quotations, enquiries and prospective customers.




- Encourage repeat bookings from existing customers.
- Identify cross-selling and upselling opportunities.
- Achieve assigned daily, weekly and monthly sales targets.

C. Customer Relationship Management
- Maintain regular communication with existing veterinary doctors and clinics.
- Build strong professional relationships with customers.
- Handle incoming enquiries regarding tests, pricing, sample collection and reports.
- Resolve basic customer queries and escalate technical or report-related issues to the concerned department.
- Collect customer feedback and communicate complaints to management.
- Ensure professional and courteous communication at all times.

D. Lead Generation & Follow-Up
- Contact prospective veterinary clinics, hospitals and independent practitioners.
- Follow up with doctors who have not used AHPL services recently.
- Reactivate inactive customers.
- Maintain a database of new leads, follow-ups and converted customers.
- Schedule callbacks and maintain follow-up discipline.

E. Reporting & Performance Monitoring
- Maintain daily call reports.
- Track total calls, connected calls, successful conversations and conversions.
- Maintain booking confirmation and cancellation records.
- Submit daily sales and lead conversion reports.
- Update all customer interactions in CRM or the designated reporting system.
- Participate in daily performance reviews and team meetings.

1. Key Performance Indicators (KPIs)

Performance will be evaluated on:
1. Number of outbound calls per day.
2. Number of successful connected calls.
3. Booking confirmation percentage.
4. Lead-to-booking conversion ratio.
5.



Revenue generated through tele-sales.
6. Number of new veterinary clinics onboarded.
7. Repeat booking percentage.
8. Follow-up completion rate.
9. Customer satisfaction and complaint resolution.
10. Accuracy of CRM and daily reporting.
11. Skills & Qualifications

* Graduate preferred; minimum Higher Secondary qualification.
- Excellent Bengali and Hindi communication skills.
- Good English communication skills preferred.
- Confident telephone conversation and convincing ability.
- Strong sales and negotiation skills.
- Basic computer knowledge and MS Excel proficiency.
- Familiarity with CRM, calling software or lead management systems is an advantage.
- Ability to handle multiple calls and follow-ups.
- Positive attitude, discipline and target-oriented mindset.

1. Preferred Candidate Profile

* Experience in telecalling, telesales, healthcare, diagnostic laboratories, veterinary services or customer relationship management.
- Candidates with experience in medical diagnostic labs, hospitals, pharmacies or healthcare sales will receive preference.
- Freshers with excellent communication and convincing skills can also apply.
- Candidates must be comfortable with outbound calling and monthly sales targets.

1. Working Structure

* Working Days: 6 days a week.
- Working Hours: As per company policy.
- Work Location: AHPL Office, Kolkata.
- Reporting To: Calling Department Team Leader / Calling Manager.
- Performance Review: Daily, weekly and monthly.

1. Compensation & Incentives

* Fixed monthly salary based on experience and capability.
- Performance-based monthly incentives.
- Additional incentives for achieving or exceeding sales targets.
- Recognition and career growth opportunities for high performers.

1. Career Growth Opportunities

High-performing candidates may grow into:
- Senior Tele-Sales Executive
- Team Leader – Calling Department
- Assistant Calling Manager
- Centralised Customer Relationship Manager

📌 Tele Sales Executive (Kolkata)
🏢 Animal Health Pathology Lab
📍 Kolkata