Company Description MCC Boyd Tandon School of Business, a distinguished part of Madras Christian College (MCC), is dedicated to developing future-ready business leaders through rigorous, industry-focused management education. Building on MCC’s 186-year legacy and global reputation, the school offers state-of-the-art facilities, highly qualified faculty, and strong industry partnerships that support experiential learning and real-world exposure. Its curriculum emphasizes critical thinking, problem-solving, entrepreneurship, innovation, and values-driven leadership, ensuring graduates are prepared for contemporary business challenges.

Guided by the vision of benefactor and alumna Ms.

Chandrika Krishnamurthy

Tandon, the school is anchored in principles of Integrity, Innovation, and Influence. Students join a vibrant community where they engage in internships, projects, and leadership opportunities, learning not only business skills but also purpose, empathy, and resilience.

Role Description The Telecaller will handle outbound and inbound calls to prospective students, parents, and other stakeholders, providing accurate information about programs, admission processes, and campus facilities. Day-to-day responsibilities include engaging with leads generated through campaigns, maintaining call logs and records in designated systems, and following up to support admissions and outreach goals. The role involves addressing queries courteously,



sharing updates on events and application timelines, and escalating complex questions to relevant teams when needed.

The Telecaller will collaborate with admissions, marketing, and administrative staff to ensure consistent communication and a positive experience for all callers. This is a full-time, in office role based in Chennai.

Qualifications

- Strong verbal communication skills in English and local languages, with clear articulation and professional telephone etiquette.
- Customer service and interpersonal skills, including active listening, patience, and the ability to build rapport with diverse callers.
- Basic computer proficiency, including use of spreadsheets, CRM or call-tracking tools, and email communication.
- Organizational and time-management abilities to handle call volumes, follow-ups, and documentation accurately.
- Prior experience in telecalling, customer support, admissions counseling, or related roles is an advantage.
- Minimum educational qualification: Higher Secondary or Bachelor’s degree in any discipline; education in Business, Communications, or related fields is a plus.

- Comfort working in a structured, target-driven environment while maintaining a student-centric and service-oriented approach.
- Willingness to work on-site in Chennai and collaborate with cross-functional teams in a dynamic academic setting.

📌 Telecaller (Chennai)
🏢 MCC Boyd Tandon School of Business
📍 Chennai