Project Role : Technology Architect

Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs.

Must have skills : ServiceNow IT Service Management (ITSM)

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

As a ServiceNow ITSM Technical Lead/ Architect, a typical day involves designing and delivering comprehensive technology architecture tailored for a specific platform, product, or engagement. This role requires defining solutions that address critical aspects such as performance, capability, and scalability to ensure the architecture meets current and future demands. The position involves continuous evaluation and refinement of architectural components to align with evolving business needs and technological advancements, fostering innovation and efficiency throughout the development lifecycle.

Roles & Responsibilities:

- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.




- Lead architectural reviews and ensure alignment with organizational standards and best practices.
- Facilitate communication between technical teams and stakeholders to ensure clarity and shared understanding.
- Mentor junior team members to support their professional growth and enhance team capabilities.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow IT Service Management (ITSM).
- Solid knowledge of IT service management principles and best practices.
- Experience in designing scalable and high-performance ITSM solutions.
- Ability to integrate ServiceNow ITSM with other enterprise systems and platforms.
- Skilled in troubleshooting and resolving complex architectural challenges within ITSM environments.
- Familiarity with configuration, customization, and implementation of ServiceNow ITSM modules.

Additional Information
- The candidate should have minimum 8-10 years of hands on experience in ServiceNow IT Service Management (ITSM).
- This position is based at our Bengaluru office. Candidate should be from Bangalore and must be able to visit 3 days a week to client office
- A 15 years full time education is required.

Location and Client Requirement : Candidate should be from Bangalore and must be able to visit 3 days a week to client office

📌 Technology Architect (Bengaluru)
🏢 Accenture in India
📍 Bengaluru