Short Summary

Skills: Excellent written communication, strong SaaS product understanding, ability to simplify complex features

Experience: 2-5 years of experience at a SaaS company

Location: Remote (hybrid available for Delhi NCR)

Company website: https://www.sumtracker.com

About the company

Sumtracker is a leading SaaS solution for inventory management serving e-commerce businesses worldwide. Founded by IIT Delhi alumni Ankit and Kush, the company has a global client base across the US, the UK and Australia.

About the role

We’re looking for a Technical Writer to own Sumtracker’s help documentation and product content. You’ll work closely with the product and support teams to give customers and AI chatbots clear, accurate answers they can find on their own.

Responsibilities

- Write and maintain help centre articles, setup guides, and how-to tutorials
- Make the documentation AI bot ready and constantly work on it to increase the accuracy of responses
- Document current features and product updates as they ship




- Rewrite existing documentation to make it clearer and fill in missing details
- Create onboarding content that helps new customers get started with Sumtracker

Qualifications

- 2–5 years of experience writing product documentation, help content, or technical content for a SaaS or tech product
- You can explain complex features in plain language that merchants can understand
- You’re comfortable exploring the product, testing workflows, and asking questions to get the details right

Work Policy

Remote role. 5-day work week. Hybrid option available.

- 10 am to 7 pm (IST): Remote

Office location for hybrid work: WeWork Platina Tower, near Sikanderpur metro station, DLF Phase 1, Gurgaon.

Why should you join us?

- Attractive salary with annual increments
- Good leave policy, medical insurance and other perks
- Take on a pivotal role with full ownership, accelerating your career
- Work with customers across the US, UK, Australia, and more
- Solve real problems using AI and modern tools

📌 Technical Writer (Gurugram)
🏢 Sumtracker
📍 Gurugram