Organisation: Samarth eGov

Department: Technical Support & Training

Experience: Fresher / Intern

Engagement Type: Internship / Full time

Apply Here: https://forms.gle/HPdTECpitfsREfU37 [copy this URL and browse it]

1. Role Overview

Samarth eGov is seeking detail-oriented and motivated freshers or interns to join its Technical Support & Training Content Development Team. The role involves understanding Samarth applications, documenting their functionalities and workflows, and developing structured training content to support user onboarding, capacity building, and technical support readiness across universities.

The selected candidate will work closely with Application/module owners, developers, and the training team to convert application knowledge into clear, practical, and standardised learning resources delivered through the Learning Management System (LMS).

2. Key Responsibilities

1. Application Research and Knowledge Gathering

- Participate in application walkthroughs and knowledge-transfer sessions with module heads, developers, and subject matter experts.
- Understand application features, user roles, navigation, workflows, and operational procedures.
- Maintain structured notes and clarify functional queries with the relevant stakeholders.

2. Training Content Development

- Prepare chapter-wise learning material, step-by-step user guides, and standard operating procedures (SOPs).
- Capture and annotate screenshots to explain application features and workflows.
- Develop content using approved templates and ensure accuracy, clarity, consistency, and ease of understanding.

3. Workflow Documentation

- Document end-to-end workflows for assigned applications.
- Identify key user actions, dependencies, common errors, and frequently asked questions.
- Update documentation based on application changes and stakeholder feedback.

4. Instructional Video Support

- Prepare video scripts and storyboards for application demonstrations.
- Record application walkthroughs and demonstrations, where required.
- Coordinate with the Video Editor to ensure that videos align with approved documentation and learning objectives.

5. Assessment Development

- Create application-specific assessment questions, including multiple-choice, scenario-based, and workflow-oriented questions.




- Verify that questions accurately reflect the training material and assess practical understanding.

6. LMS Course Development

- Upload and organise approved content, screenshots, videos, and assessments on the LMS.
- Structure lessons and chapters according to the prescribed course framework.
- Test course navigation, content accessibility, and assessment functionality before submission for review.

7. Quality Assurance and Coordination

- Incorporate feedback from module owners, developers, and reviewers.
- Maintain version control and update content when application functionality changes.
- Track assigned tasks, progress, pending clarifications, and submission deadlines.

3. Key Result Areas (KRAs)

Application Knowledge

- Develop a functional understanding of assigned applications and their workflows.

Learning Content Development

- Deliver accurate, structured, and easy-to-follow documentation using approved templates.

Workflow Documentation

- Produce complete workflow documents covering key user journeys and operational steps.

Video and Assessment Support

- Contribute scripts, demonstrations, and assessment questions for assigned courses.

LMS Implementation

- Build and organise application-level courses in accordance with LMS standards.

Quality and Accuracy

- Ensure deliverables are reviewed, consistent, and aligned with actual application behaviour.

Timely Delivery

- Meet agreed milestones and maintain updated progress trackers.

4. Educational Qualifications

- Bachelor's degree in Computer Applications, Computer Science, Information Technology, or a related discipline is preferred.
- Final-year students and candidates pursuing relevant degrees may be considered for internship positions.
- Candidates from other academic backgrounds may be considered if they demonstrate strong communication, documentation, and technical aptitude.

5. Required Skills and Competencies

- Communication: Good written and verbal communication skills, with the ability to explain technical information in simple language.
- Documentation:



Strong writing, grammar, proofreading, and information-organisation skills.
- Learning Ability: Willingness to learn new applications, business processes, and technical concepts.
- Analytical Thinking: Ability to understand workflows, identify dependencies, and organise information logically.
- Attention to Detail: Accuracy in screenshots, instructions, application terminology, and assessment questions.
- Digital Proficiency: Working knowledge of MS Word or Google Docs, PowerPoint or Google Slides, spreadsheets, and screen-capture tools.
- Technical Aptitude: Basic understanding of web applications, browsers, forms, user roles, and software workflows.
- Teamwork: Ability to coordinate with developers, module owners, and other team members and incorporate feedback constructively.

6. Preferred Skills

- Familiarity with any Learning Management System (LMS).
- Basic experience with screen recording, video scripting, or tutorial creation.
- Experience preparing user manuals, academic documentation, presentations, or instructional material.
- Basic understanding of web technologies, databases, or software applications.

7. Performance Evaluation

Performance will be evaluated on the basis of:

- Quality, accuracy, and completeness of assigned training content.
- Ability to understand and document application workflows independently.
- Adherence to agreed timelines and course development standards.
- Effectiveness in incorporating stakeholder feedback.
- Accuracy of LMS course configuration and assessment material.
- Contribution to building a consistent and reusable training knowledge repository.

8. Expected Outcomes The selected candidate is expected to progressively develop the capability to independently document assigned applications, prepare complete training modules, configure LMS courses, and contribute to the creation of a technically informed support workforce for Samarth eGov.

9. Qualified Competencies

Candidates should demonstrate professionalism, accountability, willingness to learn, respect for review processes, and the ability to work in a structured, deadline-driven environment. They must also maintain the confidentiality of internal application information and follow organisational guidelines while accessing systems and preparing training material.

📌 Technical Support & Training Content Developer – Fresher/Intern (New Delhi)
🏢 Samarth eGov
📍 New Delhi