Key Responsibilities:

- Serve as the first point of contact for end-user IT support requests via phone, email, and ticketing tools.

- Log, prioritize, track, troubleshoot, and resolve incidents and service requests within defined SLAs.

- Provide L1 support for end-user devices, business applications, and basic network connectivity issues.

- Escalate unresolved issues to L2/L3 teams and coordinate through to closure.

- Support user onboarding/offboarding activities, including account provisioning, modification, deactivation, and password management.

- Coordinate user administration activities across Active Directory, Microsoft 365, and other enterprise applications.

- Manage IT assets, including inventory maintenance, allocation, tracking, lifecycle management, and stock verification.





- Coordinate with vendors/OEMs for hardware repairs, warranty claims, replacements, and issue resolution while tracking support tickets to closure.

- Provide remote and onsite user support as required and ensure timely communication on ticket status.

- Maintain accurate documentation of incidents, service requests, asset records, and knowledge base articles.

- Adhere to ITIL-based Incident, Request, Access, and Asset Management processes and support audit requirements.

Pay: ₹300,000.00 - ₹370,000.00 per year

Advantages

- Health insurance

- Provident Fund

Work Location: In person

📌 Technical Service Desk (Mumbai)
🏢 L.A. Technologies
📍 Mumbai