Business Analyst – Travel Tech (Mobile Apps & Digital Products)

Location: Mumbai – Chembur Mode: Full time – Work from Office Selection Process: Shortlisting -> Assignment Submission -> Initial Interview -> 1 or 2 Final Interviews

Role Overview

We are seeking a dynamic Business Analyst (BA) with specialized experience in Mobile App products and platforms . A strong domain expertise in the Travel industry will be preferred. The ideal candidate will bridge the gap between business requirements, customer experience, UI/UX, and technology implementation to deliver intuitive, scalable, and high-performing mobile applications.

The candidate should have hands-on experience in analyzing and defining mobile app journeys , working closely with Product, UI/UX, Development, QA, and business teams, and managing requirements throughout the complete mobile application lifecycle.

Key Responsibilities1. Requirement Analysis & Documentation

- Partner with business stakeholders, product owners, operations teams, and customers to gather, analyze, and document requirements for mobile applications and digital travel products .
- Understand and map complete customer journeys including registration, login, search, booking, payment, confirmation, cancellation, modification, refunds, notifications, and post-booking services .
- Translate business requirements into clear and actionable functional requirements, user stories, acceptance criteria, and process flows .
- Prepare and maintain Business Requirement Documents (BRDs), Functional Specification Documents (FSDs), User Stories, Use Cases, and change request documentation .
- Perform requirement analysis and impact assessment for enhancements across existing mobile application journeys.
- Identify opportunities to simplify customer journeys and improve mobile user experience and conversion .

1. Mobile App Product & UI/UX Analysis

- Work closely with UI/UX designers to define intuitive and user-friendly mobile app experiences.
- Review wireframes, prototypes, designs, and screen flows to ensure alignment with business requirements.
- Define screen-level functional requirements , field validations, error messages, navigation, business rules, and alternate scenarios.
- Analyze mobile-specific requirements including responsive behavior, device compatibility, screen sizes, orientation, permissions, and accessibility .
- Ensure consistency across different customer journeys and app modules.
- Collaborate with design teams to identify usability gaps and recommend improvements based on customer and business requirements.

1. Mobile & Backend/API Coordination

- Work with development teams to understand dependencies between the mobile application, backend systems, APIs, databases, and third-party services .
- Analyze API requirements and ensure that mobile app requirements are correctly mapped with backend services.




- Coordinate with API and backend teams for data requirements, response structures, error handling, and business validations.
- Validate end-to-end mobile journeys involving third-party integrations such as payment gateways, travel suppliers, authentication providers, maps, communication services, and analytics platforms .
- Work with technical teams to identify and resolve functional issues arising from mobile-backend dependencies.

1. Testing & Quality Assurance

- Define and execute functional test cases covering mobile application features, customer journeys, edge cases, and negative scenarios.
- Perform impact analysis, system integration, regression, and end-to-end testing .
- Validate application behavior across different Android/iOS versions, devices, screen sizes, and network conditions .
- Coordinate User Acceptance Testing (UAT) with business stakeholders and product teams.
- Validate deep links, push notifications, OTP flows, authentication, payment journeys, and other mobile-specific functionality.
- Log, prioritize, analyze, and track bugs, defects, and change requests to closure in collaboration with development and QA teams.

1. App Release & Post-Production Support

- Coordinate with Product, Development, QA, DevOps, and business teams for mobile app releases and production deployments .
- Support release planning, UAT sign-off, release readiness, and go-live activities.
- Assist in preparing release notes, user guides, SOPs, and operational documentation .
- Monitor post-release issues and coordinate with relevant teams for timely resolution.
- Analyze production issues and identify functional, process, or customer journey improvements.
- Support App Store and Google Play release processes , including functional validation of new builds and release-related requirements.

1. Mobile Analytics & Customer Experience

- Work with Product and Analytics teams to define requirements for mobile app analytics and customer journey tracking .
- Identify important events and conversion points across search, booking, payment, and post-booking journeys.
- Analyze app usage, drop-offs, conversion, crashes, and customer behavior to identify opportunities for improvement.
- Support implementation and validation of push notifications, in-app messages, promotional campaigns, and personalized customer communication .
- Use customer feedback, app reviews, support tickets, and business data to identify recurring usability and functional issues.

1. Stakeholder & Vendor Management

- Work closely with Product Managers,



UI/UX Designers, Mobile Developers, Backend Developers, QA Teams, DevOps, Business Teams, and external technology vendors .
- Coordinate with third-party vendors involved in mobile services, payment, authentication, analytics, communication, maps, and travel technology.
- Facilitate requirement walkthroughs, design discussions, sprint planning, backlog grooming, demos, and UAT sessions.
- Produce periodic and ad-hoc reports for leadership covering project progress, issues, risks, dependencies, and delivery status .
- Ensure adherence to quality standards, SLAs, security requirements, and organizational governance frameworks.

Required Skills & Competencies
- Proven experience working as a Business Analyst on Mobile Applications , preferably in Travel, Ecommerce, Fintech, Banking, or other customer-facing digital products.
- Robust understanding of Android and iOS application journeys, mobile UX principles, and app development lifecycle .
- Experience in defining user stories, acceptance criteria, functional specifications, process flows, and screen-level requirements .
- Good understanding of UI/UX concepts, wireframes, prototypes, navigation flows, usability, and customer journeys .
- Understanding of REST APIs, JSON, backend services, databases, and mobile-to-backend integration .
- Experience with mobile application testing , including device compatibility, OS versions, network conditions, notifications, deep links, authentication, and payment flows.
- Understanding of App Store and Google Play release processes is preferred.
- Exposure to mobile analytics and customer engagement platforms such as Firebase Analytics, Firebase Crashlytics, Google Analytics, MoEngage, CleverTap, or similar platforms is preferred.
- Strong analytical and problem-solving skills with the ability to understand complex business and technical requirements.
- Ability to communicate complex technical concepts clearly to business, product, design, and technology stakeholders .
- Excellent communication, presentation, documentation, and interpersonal skills.
- Strong sense of ownership, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
- Willingness to go the extra mile to ensure customer experience, product quality, and operational excellence .

Qualifications
- Bachelor’s or Master’s degree in Business Administration, Information Technology, Engineering, Computer Science, or a related field .
- 4+ years of experience as a Business Analyst , with significant experience working on Mobile Applications or Digital Products .
- Experience in Travel Technology, Ecommerce, Fintech, Banking, or other high-volume customer-facing applications is preferred.
- Candidates with strong Travel domain knowledge combined with hands-on Android/iOS product experience will be preferred.

📌 Technical Business Analyst Mobile Apps & Digital Products (Mumbai)
🏢 Thomas Cook India
📍 Mumbai