- Manage a team of customer service representatives to achieve KPIs and KRAs.
- Handle escalated calls from customers, addressing their concerns in a qualified manner.
- Monitor team performance, identifying areas for improvement and implementing strategies to meet targets.
- Maintain accurate records of customer interactions using CRM software.
- Ensure effective communication among team members, promoting collaboration and productivity.
📌 Team Lead (Hyderabad)
🏢 Vijaya Diagnostic Centre
📍 Hyderabad
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