??????? ?? ??? ? ???. ??'? ? ??????????.

Anyone can answer a ticket. A champion owns the customer's problem like it's their own and doesn't sleep until it's solved.

At GENTO - Gencue, we're hiring that champion.

If you love solving real problems for real people in the US, and want a stable, global WFH career — this is for you.

? ??? ?????????: ?? ??? ????? ??? ?? ????????? ?????

1⃣ You ARE the First Impression & Last Resolution

You're not reading scripts. You're talking to US clinicians and customers over phone, email & chat. You listen, you understand, you solve — with empathy and precision.

2⃣ You ARE the Process Owner

You follow SOPs, but you also spot what's broken. You improve the process. You ensure every ticket is closed right, on time, every time.

3⃣ You OWN the Customer Experience

From "My account isn't working" to "I need this urgently" — you handle it. You de-escalate, you resolve, you follow up. 99.9% uptime, 100% ownership.

? ??? ??'?? ??????? ???

Generalists who care, not just agents who answer.

→ 1-2 Years in Customer Support / Voice / US Process (Freshers with excellent English can apply)

→ Exceptional Communicator: You speak, write & listen clearly — US customers get you on the first go

→ Customer Champion: You don't transfer problems, you solve them

→ Problem-Solving Pro: Detail-oriented, calm under pressure, strong conflict resolution

→ Process Guru: You love SOPs, organization & hitting targets

→ Tech Enthusiast: Fast learner of back-office tools, ticketing systems & MS Excel

→ WFH Ready: Reliable laptop, high-speed internet & a quiet workspace

Education:



Bachelor's degree is a plus, not a must. Skills > Degrees.

? ???? ???'?? ??

- Deliver excellence — complete daily support tasks with precision & quality
- Handle US customer inquiries via Phone, Email & Chat professionally
- Provide accurate resolutions following company policies
- Manage complaints, tackle escalations & ensure complete customer satisfaction
- Maintain CRM / support logs and coordinate with internal teams
- Be flexible to support outside regular hours when the customer needs you

? ??? ???? ??? ✅ Permanent Work From Home — Forever

✅ US Exposure: Work directly with US clinicians & customers. Build an international career from home

✅ Growth Path: Starts with a Level 1 assessment — we place you where you'll excel most. Real growth, not random allocation

✅ Stable Night Shift, Stable Career: No ambiguity. Show up, perform, grow.

Details:

? Location: Remote / Permanent Work From Home

⏰ Shift: US Night Shift (US PST Hours)

? Company: GENTO - Gencue

? Salary Structure (Monthly - Fixed):

Fresher: ₹15,000

1 Year Exp: ₹16,000

2 Years Exp: ₹18,000 +

(max - ₹ 25000/-)

❌ ??? ??? ??? if you want a day shift, need constant supervision, or see support as "just a job".

✅ ??? ??? if you get a high from turning an angry customer into a happy one.

? ??? ?? ?????

We hire for attitude, train for skill.

Send your CV with subject "Customer Champion - Gento " to:

? [email protected]

? WhatsApp: (phone hidden)

Or Drop your CV in DM / Comment "Interested"

Know someone who is outstanding with people and has a US-ready voice? TAG & SHARE.

📌 Support Specialist -02 (India)
🏢 extensive education enlist (e3)
📍 India