– Deskside Support EngineerJob Title: Deskside Support Engineer

Employment Type: Full-Time

Experience: 2+ Years

Location: Village- Bid Dadri Tehsil and Dist- Jhajjar Haryana, PIN Code (124103)

Job SummaryWe are looking for a proactive, technically skilled, and customer-focused Deskside Support Engineer to provide onsite IT support for desktops, laptops, printers, software applications, and basic network infrastructure.

The ideal candidate should have hands-on experience in Windows troubleshooting, Microsoft 365, Active Directory, hardware and software support, and basic networking.

Key Responsibilities

- Provide onsite technical support for desktops, laptops, printers, and peripheral devices.
- Install, configure, and troubleshoot Windows 10/11 operating systems.
- Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and MS Office.
- Perform hardware installation, upgrades, repairs, and break-fix activities.
- Deploy and image desktops and laptops as per enterprise IT standards.
- Manage user accounts, password resets, and Active Directory administration.
- Support Microsoft Entra ID (Azure AD) and Multi-Factor Authentication (MFA).
- Manage incidents and service requests using ServiceNow or other ITSM tools.
- Install, configure, and troubleshoot business applications.
- Maintain IT asset inventory and technical documentation.
- Coordinate with internal IT teams and third-party vendors for issue resolution.
- Ensure compliance with IT policies, security standards, and support procedures.





Basic Networking Responsibilities
- Valuable understanding of TCP/IP, DNS, DHCP, and IP addressing.
- Troubleshoot wired and wireless network connectivity issues.
- Basic understanding of LAN/WAN environments.
- Knowledge of switches, routers, and VLAN concepts.
- Diagnose network cable, switch port, and connectivity issues.
- Configure and troubleshoot VPN and remote access connections.
- Support network printers and shared network resources.

Required Skills
- Windows 10/11 installation, administration, and troubleshooting.
- Microsoft 365 applications and services.
- Active Directory and Microsoft Entra ID (Azure AD).
- Desktop and laptop hardware/software troubleshooting.
- Laptop and desktop imaging and deployment.
- Basic networking and connectivity troubleshooting.
- Knowledge of ServiceNow or other ITSM ticketing tools.
- Good communication and customer-handling skills.
- Strong troubleshooting and problem-solving abilities.

Preferred Candidate Profile
- Minimum 2+ years of experience in Desktop Support / Deskside Support / IT Support.
- Hands-on experience in an enterprise IT support environment.
- Ability to handle onsite technical issues independently.
- Good interpersonal and communication skills.
- Immediate joiners or candidates with short notice periods preferred.

Job Details at a Glance
- Position: Deskside Support Engineer
- Experience: 2+ Years
- Job Type: Full-Time
- Interested candidates can share their updated resumes for consideration.

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