Job Title: Support Engineer Helpdesk / CRM (L1/L2 Application Support)

Company: CIPL

Location: Delhi (Client Site, In office)

Experience: 6-10 years

Openings: 2

Employment Type: Full-time, Permanent

About the Role

CIPL is hiring two experienced Support Engineers to provide L1/L2 application and user support through the helpdesk/CRM system. You will be deployed at the client’s premises in Delhi and will be the first point of contact for users, ensuring quick and clear resolution of their issues.

Key Responsibilities

- Log, track, and resolve user tickets within defined SLAs
- Provide L1/L2 application support to end users
- Assist users in both Hindi and English via the helpdesk/CRM
- Escalate unresolved issues to L3 teams with complete, accurate details
- Maintain and update the knowledge base and ticket records
- Follow up with users to confirm the issue is fully resolved

Required Skills





- Strong hands-on experience in L1/L2 application support
- Proficiency with ticketing and helpdesk/CRM tools
- Excellent communication in Hindi and English (spoken and written)
- Strong troubleshooting and problem-solving skills
- Ability to work within SLAs and manage multiple tickets at once

Educational Qualification B.E./B.Tech in Computer Science/IT, MCA, or an equivalent qualification

Who Can Apply

Candidates with 6-10 years of experience in helpdesk or application support who are comfortable working on-site at a client location in Delhi.

Keywords (for Naukri search): Helpdesk Support, L1 Support, L2 Support, Application Support, CRM, Ticketing Tools, Incident Management, SLA, Troubleshooting, Technical Support Engineer, Delhi

📌 Support Engineer 2 (New Delhi)
🏢 Corporate Infotech (CIPL)
📍 New Delhi