Position: Relationship Manager - Retail

Job Code: EQU/RM-R/1914394

Company: Equitas Small Finance Bank

Business Unit: Assets

Department: Mortgages

Location: Nandurbar, Maharashtra

Posted On: 03 Nov 2026

End Date: 03 Dec 2026

Employment Type: Permanent

Employment Category: Field

No. Of Openings: 1

Required Experience: 1 - 3 years

Closing Date: 03 Dec 2026

Organisational Details

- Entity: Equitas Small Finance Bank

- Division/Function (SBU): Inclusive Banking - SBL

- Zone: West

- State: Maharashtra

- Region: Nashik

- Area: Nashik

- Cluster: Dhule

- PT Location: Maharashtra

- Branch Code: 9118

- Branch Name: Nandurbar

Skills

- Team Working

- Communication Skills

- Customer Focus

- Result Orientation with Execution Excellence

Highest Education

- MBA

Working Language

- English

- Hindi

- Marathi

Job Responsibilities1.

Business

Development & Sales

- Source current customers through direct sales, referrals, connectors, and channel partners.

- Achieve assigned targets for retail loan products such as Home Loans, LAP, Personal Loans, Vehicle Loans, etc.

- Generate business from existing and potential customers.

- Conduct field visits, market surveys, and lead generation activities.

2.

Customer Relationship

Management





- Build and maintain strong relationships with customers.

- Understand customer financial requirements and provide suitable product solutions.

- Ensure customer satisfaction through timely service and query resolution.

- Maintain regular follow-up with customers for repeat and referral business.

3. Loan Processing & Coordination

- Collect and verify customer documents as per company policies.

- Coordinate with credit, operations, legal, and technical teams for loan processing.

- Ensure smooth loan disbursement within defined turnaround time (TAT).

- Track applications and update customers on status.

4.

Portfolio

Management

- Monitor portfolio quality and customer repayment behavior.

- Support collection efforts for overdue accounts whenever required.

- Ensure portfolio growth while maintaining asset quality.

5. Compliance & Risk Control

- Adhere to all regulatory and company guidelines.

- Ensure KYC, AML, and documentation compliance.

- Maintain accuracy in customer records and reporting.

6.

Market

Intelligence

- Track competitor activities, pricing, and market trends.

- Share market feedback with management.

- Identify opportunities for business expansion in assigned territory.

📌 Skill (India)
🏢 Equitas Micro Finance India
📍 India