Role & responsibilities

A. Store Operations & Shift Management

- Manage daily store operations during the assigned shift.
- Ensure the store is opened and closed as per the defined schedule.
- Allocate duties to team members and ensure proper execution of daily activities.
- Monitor store readiness, product availability, display and overall housekeeping.
- Ensure smooth handover between incoming and outgoing shifts.

B. Sales & Business Performance
- Monitor daily sales, orders and business performance.
- Ensure timely order processing and fulfilment.
- Drive upselling and cross-selling opportunities to achieve sales targets.
- Monitor order cancellations, delays and customer complaints.
- Coordinate with the Store Manager to improve store performance.

C. Team Management
- Manage and supervise store employees during the assigned shift.
- Ensure attendance, punctuality, grooming and discipline.
- Allocate manpower as per business requirements and workload.
- Train team members on operational processes and customer handling.
- Support recent employee onboarding and on-the-job training.

D. Inventory & Stock Management
- Monitor daily stock availability and ensure proper inventory management.
- Ensure inward, outward and stock transfers are updated in the system.
- Monitor stock ageing, damages, expiry and wastage.
- Conduct regular stock checks and report discrepancies.
- Ensure proper storage and handling of flowers,



cakes, plants, gifts and other products.

E. Customer Experience & Order Management
- Ensure timely and accurate order processing and delivery.
- Handle customer queries, complaints and escalations.
- Ensure product quality and packaging standards are maintained.
- Coordinate with delivery partners and internal teams for timely order fulfilment.
- Maintain a positive customer experience at all times.

F. Compliance, Hygiene & Safety
- Ensure compliance with company policies, SOPs and operational guidelines.
- Maintain store cleanliness, hygiene and safety standards.
- Ensure proper use of company assets and equipment.
- Follow attendance and biometric punching processes.
- Immediately report any safety incidents, operational risks or policy violations.

G. MIS & Reporting
- Prepare and share daily shift performance reports.
- Maintain records of sales, orders, attendance, inventory and wastage.
- Highlight operational challenges and manpower requirements.
- Share shift handover reports with the Store Manager.
- Track and close pending operational issues.

Preferred candidate profile

- Qualification: Graduate preferred.
- Experience: 24 years of experience in retail, Q-commerce, e-commerce, food retail or store operations.

Experience in managing frontline teams and shift operations will be preferred

📌 Shift Manager (Thane)
🏢 Ferns N Petals
📍 Thane