Company Description Zypp Electric is India’s leading tech-enabled electric vehicle (EV) rental platform, founded in 2017 with a mission to achieve zero emissions and make last-mile logistics sustainable. The company focuses on carbon-free last-mile delivery for local merchants, e-commerce enterprises, and delivery professionals through an asset-light EV model. Zypp Electric delivers groceries, medicines, food, and e-commerce packages using fully automated IoT- and AI-enabled scooters that are designed for high performance and low maintenance.

Its technology platform tracks EV batteries that can be swapped at Zypp stations located at key touchpoints, ensuring operational efficiency. By combining eco-friendly EV services with advanced technology, Zypp Electric reduces delivery costs, lowers pollution, and contributes to cleaner cities.

Role Description The SGM–Last Mile Delivery Rider Operations role is a full-time on-site position based in Gurugram. This role oversees day-to-day rider operations, including onboarding and training riders, managing deployment schedules, and ensuring adherence to delivery performance and safety standards. The individual coordinates with cross-functional teams to optimize delivery routes, monitor fleet utilization, and resolve operational issues affecting service quality.

Responsibilities include tracking rider productivity through data and dashboards, implementing process improvements,



and supporting compliance with company policies and local regulations. The role also involves engaging with riders to address concerns, improve retention, and uphold Zypp Electric’s mission of reliable, sustainable last-mile delivery.

Qualifications

- Operational management skills, including rider workforce planning, shift scheduling, and day-to-day delivery oversight.
- Strong data and analytical skills to track KPIs, interpret operational metrics, and drive process improvements.
- Stakeholder and people management skills to collaborate with internal teams, manage rider relationships, and handle conflict resolution.
- Familiarity with logistics / last-mile delivery processes, route optimization, and basic fleet management practices.
- Comfort with digital tools and platforms, such as rider apps, dashboards, and location-tracking or IoT-based systems.
- Excellent verbal and written communication skills, with the ability to convey instructions clearly and document processes.
- Ability to work on-site in Gurugram, handle field operations, and adapt to dynamic, rapid-paced environments.
- Bachelor’s degree in business, operations, logistics, or a related field; relevant operations or logistics experience is preferred.
- Understanding of EV or mobility ecosystems and interest in sustainability or green logistics is an added advantage.

📌 SGM-Last Mile Delivery Rider Operations (Gurugram)
🏢 Zypp Electric
📍 Gurugram