Location:

PAN India

Experience:

8+ Years

Key Responsibilities:

- Provide L3 production support for ServiceNow platform and enterprise integrations.

- Design, develop, configure, and maintain integrations using Integration Hub, REST APIs, SOAP Web Services, and MID Server.

- Troubleshoot complex integration failures, authentication issues, connectivity problems, and data synchronization errors.

- Perform Root Cause Analysis (RCA) and implement permanent corrective actions.

- Configure and maintain ServiceNow ITSM, CMDB, Service Catalog, Flow Designer, and workflows.

- Develop and customize Business Rules, Script Includes, Client Scripts, and UI Policies.

- Manage integrations with Azure AD / Active Directory, SAP, Salesforce, Workday, and monitoring tools.

- Work with middleware platforms such as Boomi, MuleSoft, and Axway.

- Handle API authentication and security using OAuth, SAML, JWT, and webhooks.

- Support ServiceNow upgrades, patches, deployments, instance cloning, and environment refreshes.

- Perform platform health checks, performance optimization, and integration monitoring.

- Support Incident, Problem, Change, and Release Management processes.

- Maintain technical documentation, SOPs, and knowledge articles.

- Provide technical guidance and SME support to L1/L2 teams.





Required Skills & Qualifications

- 8+ years of overall IT experience with solid hands-on ServiceNow experience.

- Strong experience in ServiceNow ITSM, CMDB, and Service Catalog.

- Hands-on expertise in Integration Hub, Flow Designer, and MID Server.

- Strong knowledge of REST APIs, SOAP Web Services, JSON, and XML.

- Experience with JavaScript, Business Rules, Script Includes, and Client Scripts.

- Knowledge of OAuth, SAML, JWT, webhooks, and API integrations.

- Experience in enterprise application integrations with SAP, Salesforce, Workday, and Active Directory.

- Strong experience in L3 production support, incident management, troubleshooting, and RCA.

- Understanding of ServiceNow Discovery and platform administration.

Preferred Experience

- ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD).

- Experience with Integration Hub spokes and custom integrations.

- Knowledge of middleware tools such as Boomi, MuleSoft, or Axway.

- Experience supporting global ITSM environments.

- Experience in ServiceNow implementation, enhancement, and AMS support projects.

- Exposure to ServiceNow upgrades, migrations, and performance tuning.

📌 ServiceNow IntegrationsConsultant (India)
🏢 Siro Clinpharm
📍 India