Role & responsibilities

- Role: Service Advisor A Service Advisor in a 4-wheeler (automotive) context is the primary point of contact between the customer and the service team. Their role is to:
- Understand the customer's vehicle issue and requirements
- Coordinate with technicians to diagnose and fix the issue
- Provide estimates, updates, and recommendations to the customer
- Ensure timely delivery of the vehicle
- Handle customer queries and feedback
- Coordinate with customers, service teams, and technicians to ensure smooth service delivery
- Manage service bookings, updates, and reminders
- Handle customer queries, feedback, and complaints in a professional and courteous manner
- Provide excellent customer service and support
- Assist in resolving service-related issues and escalating them when necessary
- Meet daily targets and contribute to the growth of the business

Preferred candidate profile

- Good communication and interpersonal skills
- Customer-centric approach
- Basic understanding of vehicles (an advantage)
- Ability to work in a rapid-paced environment

📌 Service Advisor (Chennai)
🏢 Spinny
📍 Chennai