– Service Advisor

Department: Service Department

Industry: Two-Wheeler Automobile Dealership (Bajaj / Chetak)

Key Job Responsibilities

- Welcome customers and understand their vehicle service requirements.
- Explain service procedures, estimated costs and delivery timelines to customers.
- Open job cards accurately in DMS/CDMS with customer and vehicle details.
- Perform initial vehicle inspection and record customer complaints.
- Prepare repair estimates and obtain customer approval before proceeding with additional work.
- Coordinate with technicians and Floor In-charge for timely completion of service jobs.
- Update customers regarding vehicle service status and additional repairs.
- Ensure proper documentation of warranty claims and service-related records.
- Explain completed service work and billing details to customers during vehicle delivery.
- Ensure customer complaints are resolved effectively.




- Follow up with customers after service to obtain feedback.
- Achieve assigned targets for labour revenue, service volume and customer satisfaction.
- Promote AMC, RSA, extended warranty and other service-related products.
- Ensure proper vehicle delivery within the promised time.

Required Skills & Knowledge

- Knowledge of two-wheeler vehicle servicing and maintenance.
- Knowledge of job card opening and CDMS/DMS operations.
- Basic knowledge of spare parts identification and ordering.
- Knowledge of warranty procedures and claim documentation.
- Knowledge of labour charges and service billing.
- Valuable communication and customer-handling skills.
- Problem-solving and coordination skills.
- Basic MS Excel and report preparation.

Pay: From ₹15,000.00 per month

Work Location: In person

📌 Service Advisor (Karamana)
🏢 PIONEER MOTORS
📍 Karamana