Team Lead Demo Fixing

Company Name: LMES Academy Private Limited

Website: https://lmes.in/

Linkedin: https://www.linkedin.com/company/lmes-academy/mycompany/

Role: Team Lead Demo Fixing

Experience: 3 to 7 Years

Location: Urapakkam, Chennai, Tamil Nadu.

Languages: Telugu/Hindi/Tamil & English

Working Days: 6 Days in a Week (Working on Sundays is mandatory)

Week off: Thursday.

Work Timings: 11:30 AM – 8:30 PM | Flexible hours | Extensions as per business needs.

Company Description:

LMES Academy Pvt Ltd is a leading EdTech company based in Chennai, committed to making learning fun, engaging, and concept-driven. We focus on simplifying science and technology through our STEM-based courses designed for students from Grades 1 to 8.

Beyond our STEM learning programs, we also offer cutting-edge educational platforms such as:

• Chitti Future School – A flagship Pan-India learning initiative that also serves international students, offering industry-relevant and future-focused programs in STEM, coding, AI, robotics, communication, and other emerging technologies. The program is designed to help students develop practical skills, creativity, critical thinking, and global competencies through engaging online and offline learning experiences.

• Chitti Experience Center – An immersive experiential learning center where students gain hands-on exposure to STEM, robotics, coding, AI, electronics, and innovation-based projects through interactive workshops and practical activities.

• Chitti Play School – An early childhood education program focused on providing a safe, engaging, and stimulating environment where young learners develop cognitive, social, emotional,



and motor skills through play-based learning.

• Chitti NEET/JEE – A comprehensive coaching program designed to help students excel in competitive entrance examinations through expert faculty, structured study plans, regular assessments, personalized mentoring, and performance tracking. At LMES, we believe in inspiring curiosity, nurturing young minds, and creating a lasting impact through practical education.

About the Role:

We are seeking a proactive and result-oriented Team Lead – Demo Fixing to oversee and manage the Demo Fixing team. The ideal candidate will be responsible for ensuring the smooth scheduling of demos, leading a team of executives, monitoring performance, improving conversion rates, and maintaining high standards of customer communication and service.

Key Responsibilities:

- Lead, mentor, and manage the Demo Fixing team to achieve daily, weekly, and monthly targets.
- Monitor team performance and provide regular coaching and feedback.
- Ensure timely scheduling and confirmation of demo sessions with prospective customers.
- Track and improve demo attendance rates and conversion metrics.
- Allocate leads effectively among team members and monitor follow-ups.
- Handle escalations and resolve customer concerns related to demo scheduling.
- Coordinate with Sales, Academic,



and Operations teams to ensure seamless demo execution.
- Prepare and maintain performance reports, MIS reports, and productivity trackers.
- Conduct team meetings, training sessions, and performance reviews.
- Identify process improvements to enhance operational efficiency and customer experience.
- Ensure adherence to company policies, communication standards, and quality benchmarks.

Required Skills & Qualifications:

- Bachelor's degree in any discipline.
- Minimum 3–7 years of experience in Team Handling, Customer Support, Tele calling, Academic Operations, or Sales Coordination.
- Proven experience in managing and motivating teams.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in CRM tools, Google Sheets, Microsoft Excel, and reporting systems.
- Ability to analyze data and drive performance improvements.
- Strong problem-solving and decision-making skills.

Key Performance Indicators (KPIs):

- Demo Fixing Rate
- Demo Attendance Rate
- Team Productivity
- Lead Follow-up Efficiency
- Customer Satisfaction
- Target Achievement
- Team Performance and Retention

Preferred Qualifications:

- Prior experience in EdTech, Training, or Education industry.
- Experience in lead management and customer engagement processes.
- Familiarity with CRM platforms and sales funnels.

Why Join Us?

- Opportunity to lead a dynamic and growing team.
- Career growth and leadership development opportunities. • Collaborative and performance-driven work environment.

- Chance to make a direct impact on business growth and customer experience.

📌 Senior Presales Executive - Telugu/Hindi - Edtech experience Mandate (Chennai)
🏢 LMES Academy
📍 Chennai