Renewal Specialist Core Responsibilities

- Monitor Upcoming Expirations

Review upcoming lease expirations in Yardi and CRM IQ to ensure renewals are completed accurately and within required timelines.

Responsibilities

- Monitor 120/90/60/30-day expirations
- Track renewal status by property/region
- Identify missing or incomplete proposals
- Maintain renewal reporting and dashboards

Success Looks Like

- No missed expirations
- Timely renewal offers
- Explicit renewal pipeline visibility
- Resident Retention & Satisfaction

Renewal success begins before the proposal is sent. Specialists should proactively identify residents at risk of non-renewal and partner with onsite teams to improve the resident experience.

Responsibilities

- Review resident standing, delinquency, complaints, service requests, and lease violations
- Coordinate with onsite teams to resolve concerns
- Escalate dissatisfied residents when needed

Success Looks Like

- Improved resident satisfaction
- Reduced preventable move-outs
- Higher retention rates
- Renewal Proposal Management

Ensure renewal proposals are accurate, compliant, and delivered timely.

Responsibilities

- Generate renewal proposals in Yardi/CRM IQ
- Verify pricing, lease terms, concessions, and compliance requirements




- Track pending responses and maintaining follow-ups

Success Looks Like

- Accurate and timely proposals
- Minimal pricing errors
- Consistent company-wide process
- Renewal Follow-Up & Lease Execution

Continue consistent follow-up to improve renewal conversion and ensure complete lease execution.

Responsibilities

- Follow-up through email, phone, CRM campaigns
- Document communication in CRM IQ
- Generate renewal lease documents and monitor pending signatures
- Verify required documentation and renter’s insurance compliance

Success Looks Like

- Increased renewal conversions
- Fully executed renewals prior to expiration
- Reduced month-to-month exposure
- Reporting & Collaboration

Provide visibility into portfolio performance while sustaining strong partnership with onsite teams.

Responsibilities

- Track renewal conversion %, pending/declined renewals, NTV trends, and turnaround times
- Identify operational risks and properties needing support
- Partner with PMs and leasing teams on resident retention strategies

Success Looks Like

- Improved forecasting and accountability
- Strong onsite partnerships
- Better resident experience and portfolio performance

📌 Senior Officer (Ahmedabad)
🏢 QX Global Group
📍 Ahmedabad