About Fintech Forge

Fintech Forge is a Gurugram-based fintech services company. Our collections BPO serves 20+ lenders, and we are still growing.

The role

You will lead hiring for our BPO operations: bulk hiring of collections and telecalling agents, and lateral hiring of team leaders, quality analysts, trainers and operations managers. We want someone who has already done this in a BPO or call centre and knows the Delhi NCR talent market. You will be measured on joinings and on how many of those hires stay.

What you will do

- Deliver monthly bulk hiring targets for collections and telecalling agents
- Build and run sourcing channels: job portals, walk-in drives, employee referrals, consultants and local sourcing
- Hire team leaders, quality analysts, trainers and operations managers, including headhunting passive candidates on LinkedIn
- Screen candidates, coordinate interview drives with operations,



negotiate salaries and close offers through to joining
- Track joining ratios and early attrition by source, and shift effort to the channels whose hires stay
- Map competitor BPOs and build a ready talent pool for recurring roles

What we are looking for

- Minimum 3 years of recruitment experience in a BPO or call centre
- A track record of bulk hiring frontline agents against monthly targets; collections or telecalling hiring is a robust plus
- Experience hiring team leaders and other operations support roles
- Hands-on experience with Naukri, LinkedIn Recruiter and other sourcing platforms, including Boolean search
- Strong screening, salary negotiation and offer closure skills
- Ability to manage multiple requirements at the same time

Location: Gurugram, on-site, full-time

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