Senior Engineer End Point Operations

Job Title: Senior Engineer End Point Operations

Experience:8+ Years

Location: Domlur, Bangalore

Work Mode: Hybrid (Work From Office)

Shift: 24/7 project workplace with rotational shifts

Employment Type: Contract 1 Year

Notice period: Immediate Joiners Preferred

Job Summary

We are looking for an Engineer End Point Operations with 8+ years of relevant experience in endpoint management and end-user computing operations. The ideal candidate should have hands-on experience with Microsoft Intune, SCCM/MECM, Microsoft Endpoint Manager, Windows Autopilot, PowerShell scripting, and endpoint troubleshooting.

Key Responsibilities

- Troubleshoot complex endpoint-related issues and handle incidents and service requests.
- Act as an escalation point for technical issues and coordinate with vendors for resolution.
- Identify security risks and communicate effectively with cross-functional and management teams.
- Perform root cause analysis (RCA) and maintain technical documentation and knowledge base articles.
- Develop and execute PowerShell scripts using command-line arguments, loops, and conditional statements.
- Deploy and manage Intune policies, including Windows Information Protection (WIP), device enrollment, disk encryption, and configuration profiles.
- Deploy and monitor Windows updates, applications, and Microsoft 365 Apps through Intune.
- Implement and manage security baselines, compliance policies, and device configuration profiles.
- Manage Azure AD device join and registration,



along with manual and automated Intune enrollment.
- Configure application configuration and application protection policies.
- Track and manage incidents, problems, and service requests using ServiceNow.

Required Technical Skills

- Strong hands-on experience in Windows operating system troubleshooting.
- Working knowledge of macOS and Apple Business Manager.
- Hands-on experience with Microsoft Intune and SCCM/MECM for application deployment and patch management.
- Knowledge of Microsoft 365 administration and Windows Autopilot.
- Understanding of Identity and Access Management (IAM).
- Experience in hardware fault diagnosis and end-user troubleshooting.
- Hands-on PowerShell scripting and automation, including loops, conditions, and generating help information.
- Knowledge of Microsoft Endpoint Manager, including migration paths and deployment of WIP, device enrollment, disk encryption, and configuration profiles.
- Familiarity with Digital Employee Experience (DEX) platforms such as SysTrack.
- Understanding of endpoint security best practices.
- Good documentation, communication, prioritization, and troubleshooting skills.

Additional Requirements

- Willingness to work in a 24/7 rotational shift environment.
- Willingness to participate in on-call support rotations.
- Ability to work in a hybrid model from the Domlur, Bangalore office.
- Immediate availability is preferred.

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