JD: SAP Service Management Consultant

Company: EAG Software Pvt. Ltd.

Location: Remote Work, company base location is Bangalore, India.

Experience: 3–7 Years

How to Apply

Interested candidates are requested to share their details to [email protected] with the below information:

- Total years of relevant experience:
- Fastest you can join us (100% assured NP in days):
- Present CTC (split of Fixed and Variable):
- Expected CTC (split of Fixed and Variable):
- A short write-up (3–5 lines) on your experience and reason for job change

About Us

EAG Software Pvt. Ltd. is a dynamic consulting organization based in Bangalore, specializing in delivering high-impact enterprise solutions to global clients. We are currently engaged with leading organizations including Honeywell, providing cutting-edge SAP services and support.

Role Overview

We are looking for a skilled and proactive SAP Service Management Consultant to join our growing team. The ideal candidate will play a key role in managing and supporting SAP Service Management processes, ensuring seamless service delivery and client satisfaction.

Key Responsibilities

- Configure and support SAP Service Management processes including service orders, service notifications, warranties, and contracts.
- Work on end-to-end service lifecycle: service request → planning → execution → billing.
- Customize and enhance SAP modules such as SAP CS (Customer Service) and SAP S/4HANA Service Management.
- Integrate Service Management with other SAP modules like SD (Sales & Distribution), MM (Materials Management), and PM (Plant Maintenance).
- Handle service master data including equipment, functional locations, and service materials.
- Support field service processes including technician scheduling, dispatching, and mobility solutions (e.g.,



SAP FSM / Movilizer).
- Analyze business requirements and translate them into functional specifications.
- Work closely with ABAP developers for enhancements, reports, forms, and interfaces.
- Monitor and resolve production issues, ensuring minimal business disruption.
- Participate in testing activities (Unit Testing, UAT) and support go-live and hypercare phases.
- Prepare documentation such as functional specs, configuration guides, and user manuals.
- Provide user training and support to business teams.
- Ensure SLA adherence and deliver support in line with agreed timelines.
- Continuously identify opportunities for process improvement and automation.

Work Timings & Expectations

- Shift starts from 12:00 PM IST onwards
- Willingness to support weekend rotations
- Availability for on-call support to ensure 24/7 client coverage

Key Skills Required

- Strong experience in SAP Service Management (SM)
- Good understanding of ITIL processes (Incident, Change, Problem Management)
- Excellent communication and stakeholder management skills
- Ability to work in a fast-paced, client-focused environment

Why Join Us?

- Opportunity to work with global clients like Honeywell
- Flexible remote working model
- Exposure to enterprise-scale SAP environments
- Growth-oriented and collaborative work culture





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Company Description

At Enterprise Associate Group, we specialize in transforming complex business challenges into seamless digital solutions. As a trusted SAP solutions partner, we leverage our deep technical expertise, industry-focused insights, and established methodologies to help organizations maximize the value of their SAP investments. Our dedicated team collaborates with clients to drive digital innovation and deliver impactful results.

Role Description

This is a full time, on-site role for an SAP Service Management Consultant, located in the Greater Bengaluru Area. The consultant will be responsible for delivering SAP service management solutions, analyzing client requirements, and providing expert guidance for the implementation and optimization of SAP service processes. Additional responsibilities include managing client relationships, consulting on best practices, ensuring effective service delivery, and resolving technical challenges while contributing to the success of SAP-related projects.

Qualifications

- Strong Analytical Skills to interpret complex business challenges and devise effective solutions
- Proficiency in IT Service Management and Service Delivery methodologies
- Experience in Consulting and Management Consulting to advise clients on SAP best practices
- Exceptional problem-solving and critical-thinking abilities
- Excellent communication and interpersonal skills for stakeholder collaboration
- Knowledge of SAP Service Management processes and tools
- Relevant experience in SAP implementations and system optimization
- Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field preferred

📌 SAP Service Management Consultant (Bangalore Metropolitan Area)
🏢 EAG Softwares Private
📍 Bangalore Metropolitan Area