Job Title: SAP CRM / Service Cloud V2 Consultant

Summary

We are seeking a highly skilled SAP CRM / Service Cloud V2 Consultant to lead the strategic transition and implementation of our customer service operations. This pivotal role focuses on migrating legacy SAP CRM environments to the contemporary Service Cloud V2 platform, ensuring seamless integration with core business systems. The ideal candidate will drive the technical architecture, oversee complex data migrations, and deliver robust telephony solutions, ultimately enhancing customer engagement and operational efficiency through cutting-edge SAP technologies.

Responsibilities

- Architect and execute the end-to-end transformation from SAP CRM to SAP Service Cloud V2, ensuring business continuity and data integrity.

- Design and manage integrations between SAP S/4HANA and Service Cloud using SAP Integration Suite (CPI) to facilitate real-time data exchange.

- Conduct comprehensive assessments of existing custom ABAP enhancements to determine migration paths or necessary refactoring.

- Implement and configure Cisco Telephony and CTI solutions to enable unified communications within the service environment.

- Lead the planning, execution, and validation of data migration strategies,



including rigorous testing and deployment protocols.

- Configure and optimize SAP CRM Service and Case Management modules to support advanced service workflows in the new cloud environment.

- Provide technical guidance and oversight during the deployment phases to ensure alignment with industry best practices and project timelines.

Requirements

Requirements:

- Minimum of 6 years of professional experience in SAP consulting, specifically within the CRM and Service Cloud domains.

- Proven expertise in SAP S/4HANA integration patterns and SAP CPI / Integration Suite implementation.

- Strong background in assessing custom ABAP enhancements and performing code reviews for migration readiness.

- Hands-on experience with Cisco Telephony systems and CTI integration within SAP environments.

- Demonstrated capability in managing data migration testing, validation, and production deployment activities.

- Deep functional knowledge of SAP CRM Service and Case Management processes.

- Specific track record of leading SAP CRM to Service Cloud V2 transformation projects.

Salary: ₹20 LPA

📌 SAP CRM / SERVICE CLOUDCONSULTANT (India)
🏢 Vrinda International
📍 India