Hiring: Salesforce Support Engineer – Sales Cloud & Service Cloud | 3 Positions | Permanent | Bangalore (Work from Office) | Rotating Shifts | Immediate Joiners
About NexGen Architects
NexGen Architects is a London-based firm with a global reach, specializing in Salesforce and MuleSoft for seamless CRM and integration projects that support our clients' businesses in operating more effectively. Our hands-on experience is demonstrated through the success of Salesforce and integration solutions tailored for each client.
We offer a full range of services, focusing on creating strong Integration Architecture to ensure systems work together well, designing Solutions Architecture that addresses each business's unique challenges, and managing Enterprise Architecture that aligns technology strategies with business needs. Our approach includes the availability of "Hands-On Architects" and the flexibility of "On-Demand Architect hiring" in Salesforce and MuleSoft, providing the right expertise when it's needed.
? https://www.nexgenarchitects.com/
Role details
- Role: Salesforce Support Engineer (Sales Cloud & Service Cloud)
- Positions: 3
- Type: Permanent, full time
- Location: Bangalore, India (Work from Office)
- Experience: 3–5 years
- Joining: Immediate
NexGen Architects is hiring 3 Salesforce Support Engineers, working from our Bangalore office, to deliver a managed Salesforce support service for a UK-led international client with users in China, the UK and the USA. Together you will provide 24/7 support, each owning one shift and working directly with business users.
What you will do
- Own Salesforce support cases end to end: triage, diagnose, resolve, confirm with the user and record evidence in the case
- Handle routine L1 requests: user access, profiles and permission sets, picklists, page layouts, reports and dashboards
- Resolve L2 issues: Flow failures, Omni-Channel routing, case assignment and entitlement issues, and validation rules
- Run approved data work:
Data Loader imports and updates, account and contact merges, and data fixes
- Support releases and controlled changes through the Salesforce DevOps pipeline, following approved procedures
- Respond to P1 and urgent requests within agreed SLAs and escalate to L3, integration or vendor teams while keeping the user updated
- Hand over open cases cleanly at each shift change and keep runbooks up to date
- Deliver short user training and how-to guidance
What you bring
- 3–5 years of hands-on Salesforce experience in support or administration
- Strong Sales Cloud and Service Cloud: cases, Omni-Channel, entitlements, Flow, security and sharing
- Able to read and troubleshoot Apex and LWC (Apex and LWC development is a plus)
- Data Loader or similar data tools; basic SOQL
- Experience with Salesforce DevOps tools such as Gearset, Copado or SFDX is a plus
- Salesforce Administrator certification preferred; Service Cloud Consultant or Platform App Builder is a plus
- Good spoken and written English and confidence working directly with international users
- Able to work independently on a shift and own issues to closure
Shifts (IST, Monday to Friday)
- Shift A (China): 6:00 AM – 3:00 PM
- Shift B (UK): 2:00 PM – 11:00 PM
- Shift C (USA): 10:00 PM – 7:00 AM
Shifts rotate monthly, with a 1-hour handover overlap between shifts. Weekend on-call support (Saturday 7:00 AM – Monday 6:00 AM IST) is shared, about once every 3 weeks, with an on-call allowance and comp-off. A night-shift allowance and cab facility are provided for night shifts.
How to apply
Immediate joiners only. Permanent roles only. Send your CV to
[email protected] with:
- Current CTC
- Expected CTC
- Notice period (and earliest joining date)
- Current location
- Total and relevant Salesforce experience
- Confirmation that you are comfortable with rotating shifts, including night shifts and weekend on-call
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📌 Salesforce Support Engineer – Sales & Service Cloud (Bengaluru)
🏢 NexGen Architects
📍 Bengaluru