Hiring: Senior Salesforce Technical & Service Lead | Permanent | Bangalore (Work from Office) | Immediate Joiners | UK Relocation Opportunity

About NexGen Architects

NexGen Architects is a London-based firm with a global reach, specializing in Salesforce and MuleSoft for seamless CRM and integration projects that support our clients' businesses in operating more effectively. Our hands-on experience is demonstrated through the success of Salesforce and integration solutions tailored for each client.

We offer a full range of services, focusing on creating robust Integration Architecture to ensure systems work together well, designing Solutions Architecture that addresses each business's unique challenges, and managing Enterprise Architecture that aligns technology strategies with business needs. Our approach includes the availability of "Hands-On Architects" and the flexibility of "On-Demand Architect hiring" in Salesforce and MuleSoft, providing the right expertise when it's needed.

? https://www.nexgenarchitects.com/

Role details

- Role: Senior Salesforce Technical & Service Lead
- Type: Permanent, full-time
- Location: Bangalore, India (Work from Office)
- Experience: 8+ years
- Joining: Immediate

NexGen Architects is seeking a hands-on Salesforce leader, working from our Bangalore office, to run and grow our Salesforce practice. You will lead Salesforce delivery end to end, covering implementation and development projects as well as managed support services for UK and international clients. You will build and lead the team and help establish our UK Salesforce practice.

What you will do

Practice leadership





- Run the Salesforce practice end to end: delivery, people, quality, standards and growth
- Build, lead and mentor the Salesforce team (developers, consultants and support engineers), including hiring, onboarding and performance
- Set delivery standards: design and code reviews, DevOps and release management, testing and documentation
- Support pre-sales with solution design, estimates, proposals and client presentations to win new projects and support engagements

Development projects

- Lead Salesforce implementation and enhancement projects across Sales Cloud, Service Cloud and Experience Cloud, from discovery and solution design to build, testing and go-live
- Stay hands-on: design and review Apex, LWC, Flow and integration work, including MuleSoft
- Act as technical lead and main point of contact for client stakeholders

Managed support

- Own managed L1/L2 support services, including a current engagement for a UK-led client with users in the UK, USA and China, covered 24/7 by 3 India-based engineers on rotating shifts
- Own SLAs, P1 escalations, weekly service reviews and monthly reporting, and take on complex L2 issues yourself
- Drive continuous improvement through runbooks, recurring-issue fixes and automation

What you bring





- 8+ years of Salesforce experience, including 3+ years leading Salesforce delivery teams or a practice
- A track record of delivering end-to-end Salesforce implementation projects as technical lead or solution architect
- Strong Sales Cloud and Service Cloud: case management, entitlements and SLAs, Omni-Channel, Flow, security and sharing
- Hands-on Apex, LWC, Flow and integration patterns; Salesforce DevOps tools such as Gearset, Copado or SFDX
- Experience running managed services or support desks against SLAs
- Pre-sales experience: solution design, estimation and proposals
- Direct experience with UK, US or other international clients, and excellent spoken and written English
- Salesforce certifications (Administrator, Platform Developer I/II, Sales or Service Cloud Consultant, Application or System Architect) are a strong plus
- MuleSoft, Experience Cloud or CRM Analytics/Tableau experience is a plus

Working hours UK business hours (about 1:30 PM – 10:30 PM IST, depending on UK daylight saving), plus participation in the 24/7 P1 escalation rota.

UK relocation

UK relocation and Skilled Worker visa sponsorship may be offered to the selected candidate, subject to role eligibility and approvals.

How to apply

Immediate joiners preferred. Permanent roles only. Send your CV to [email protected] with:

- Current CTC
- Expected CTC
- Notice period (and earliest joining date)
- Current location
- Total and relevant Salesforce experience

#Salesforce #ServiceCloud #SalesCloud #SalesforceJobs #Hiring #ImmediateJoiners #UKRelocation

📌 Salesforce Practice Lead – Bangalore (UK Relocation Opportunity) (Bengaluru)
🏢 NexGen Architects
📍 Bengaluru