Cognizant CXCRM GCC Recruitment

Skills Required - Salesforce Business Analyst + Banking domain

Years Of Experience Required - 6 - 12 Yrs

Work Location - Bangalore

Job Summary

Seeking a Salesforce Business Analyst with strong Banking domain expertise and hands-on experience in Salesforce implementations. The ideal candidate will work closely with business stakeholders and technical teams to deliver scalable Salesforce solutions aligned with banking processes and business objectives.

Key Responsibilities

- Gather, analyze, and document business requirements and user stories.

- Work with stakeholders to define and prioritize business needs.

- Translate requirements into Salesforce functional specifications.

- Support Agile delivery, sprint planning, SIT/UAT, and defect management.





- Collaborate with Salesforce administrators, developers, and business teams.

- Analyze and improve banking processes including customer onboarding, lending, servicing, and CRM operations.

Required Skills

- 6+ years of Business Analysis experience.

- 3+ years of Salesforce (Sales Cloud/Service Cloud) experience.

- Robust expertise in requirement gathering, stakeholder management, and process mapping.

- Experience with Agile/Scrum methodologies and UAT.

- Excellent communication and analytical skills.

- Banking/Financial Services domain experience is mandatory.

📌 Salesforce Business Analyst (Chennai)
🏢 Cognizant Consulting
📍 Chennai