Role summary

Provide Salesforce L2/L3 administration, configuration and application support across Sales Cloud, Service Cloud and Lightning.

Must-have skills

- Sales Cloud, Service Cloud and Lightning
- Salesforce administration and configuration
- Profiles, permission sets and access governance
- Flows, routing and Omni-Channel
- Reports, dashboards and production support

Key responsibilities

- Resolve platform, access and configuration incidents
- Support reports, dashboards, flows and routing
- Coordinate seasonal-release impact assessment
- Support Conga and Gainsight dependencies
- Maintain runbooks and known-error information

Project-specific requirements

- Hands-on L2/L3 production support experience and ability to independently diagnose incidents from day one.
- Willingness to work in the assigned IST/EST-aligned support shift and participate in the defined P1 on-call rotation.
- Solid written and verbal communication with business users, HMH Service Desk, NOC/ProdOps, retained technical teams and product vendors.
- Ability to create and maintain runbooks, KEDB articles, RCA records and transition documentation.
- Experience estimating minor changes, supporting testing and validating production releases.
- Willingness to support EST-facing business users and Salesforce P1 on-call where assigned.
- Experience with sandbox validation, seasonal release readiness and production verification.

Role summary

Provide Salesforce L2/L3 administration,



configuration and application support across Sales Cloud, Service Cloud and Lightning.

Must-have skills

- Sales Cloud, Service Cloud and Lightning
- Salesforce administration and configuration
- Profiles, permission sets and access governance
- Flows, routing and Omni-Channel
- Reports, dashboards and production support

Key responsibilities

- Resolve platform, access and configuration incidents
- Support reports, dashboards, flows and routing
- Coordinate seasonal-release impact assessment
- Support Conga and Gainsight dependencies
- Maintain runbooks and known-error information

Project-specific requirements

- Hands-on L2/L3 production support experience and ability to independently diagnose incidents from day one.
- Willingness to work in the assigned IST/EST-aligned support shift and participate in the defined P1 on-call rotation.
- Strong written and verbal communication with business users, HMH Service Desk, NOC/ProdOps, retained technical teams and product vendors.
- Ability to create and maintain runbooks, KEDB articles, RCA records and transition documentation.
- Experience estimating minor changes, supporting testing and validating production releases.
- Willingness to support EST-facing business users and Salesforce P1 on-call where assigned.
- Experience with sandbox validation, seasonal release readiness and production verification.

📌 Salesforce Application Support Consultant (Bengaluru)
🏢 Visionet Systems
📍 Bengaluru