Company Description Hanna Equipments (India) Pvt. Ltd. is the local arm of Hanna Instruments in India, operating since 2005 from its headquarters in Navi Mumbai. The company focuses on building strong relationships with customers across India and delivering expert local support.

Hanna provides practical, affordable testing solutions, including instruments for measuring pH, conductivity, TDS, dissolved oxygen, temperature, humidity, and a wide range of ions with specialized colorimeters. As an industry innovator, Hanna maintains strict quality control from product design to delivery through fully integrated manufacturing. All products meet CE directives, and all production facilities are ISO 9001 certified, offering team members a stable, quality-driven work environment.

Role Description The Sales Support Executive is a full-time, in office role based in Mumbai. The individual in this position supports the sales team by preparing quotations, processing orders, and maintaining accurate customer records in the company’s systems. Daily responsibilities include responding to customer inquiries, coordinating with internal departments for stock availability and delivery status, and following up on pending orders and payments.

The role also involves generating basic sales reports, assisting with tender documentation, and ensuring timely communication with clients and channel partners.

The Sales Support





Executive contributes to a positive customer experience by providing clear information, troubleshooting routine issues, and supporting the sales process from pre-sales to post-sales activities.

Qualifications

- Strong customer service and relationship management skills, with the ability to handle inquiries and follow-ups professionally.
- Sales operations and support skills, including order processing, quotation preparation, and coordination with logistics and finance teams.
- Proficiency with MS Office (Excel, Word, PowerPoint) and CRM or ERP systems for data entry, documentation, and reporting.
- Effective communication skills in English and local languages, with clear written and verbal abilities for client interaction and internal coordination.
- Attention to detail, solid organizational skills, and the ability to manage multiple tasks and deadlines in a fast-paced environment.
- Basic understanding of scientific or technical instruments (e.g., analytical or testing equipment) is an advantage but not mandatory.
- Prior experience in sales support, customer service, or inside sales in B2B or technical products is preferred.
- Graduate degree in any discipline; a background in business, commerce, science, or engineering is beneficial with 0-3 years of experience.
- Freshers can also apply

📌 Sales Support Executive (Mumbai)
🏢 Hanna Instruments India
📍 Mumbai