Iceberg Hospitality and Entertainment LLP is a leading name in Pune’s hospitality and entertainment sector, renowned for its diverse range of upscale and unique dining experiences. The company is dedicated to providing guests with an engaging and memorable sensory experience across its various venues. Each establishment under the Iceberg umbrella like Prem’s, Swig, Soy Como Soy, Kinki and etc. is designed to offer a distinctive atmosphere, exceptional service, and high-quality cuisine.

You can find more information on the link below:

Iceberg Hospitality

Key Responsibilities:

1. Greet guests warmly upon arrival and ensure a memorable first impression.
2. Manage reservations and maintain accurate records of table bookings.
3. Escort guests to their tables and assist in seating arrangements as per the restaurant’s seating plan.
4. Communicate effectively with the team to ensure smooth coordination of guest seating and service.
5. Respond promptly and courteously to guest inquiries, both in person and over the phone.
6.



Maintain a friendly and skilled demeanor, even in high-pressure situations.
7. Upsell restaurant promotions, events, or special menus to guests as appropriate.
8. Ensure the front desk and waiting areas are tidy, organized, and presentable at all times.
9. Address and resolve minor guest complaints or concerns promptly, escalating to the manager if required.
10. Stay updated on restaurant menus, specials, and upcoming events to provide accurate information to guests.

Requirements:

1. Excellent communication skills with fluency in English (additional languages are a plus).
2. A friendly, approachable personality with a passion for hospitality and guest satisfaction.
3. Strong organizational skills and the ability to multitask efficiently.
4. A polished appearance and a professional demeanor at all times.
5. Prior experience in a hospitality or customer service role is preferred but not mandatory.

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