Company Description

Shahpura Hotels & Resorts is a luxury hospitality brand known for setting the gold standard in guest experiences worldwide. Guided by a strong commitment to service excellence, the group focuses on delivering exceptional stays and meaningful engagement within the communities it serves. Its unwavering service philosophy has earned Shahpura Hotels & Resorts numerous industry awards and recognitions.

Team members join a culture that values professionalism, high-quality service, and continuous improvement.

Role Description The Reservations Executive is a full-time, on-site role based at our Central Reservations Office in Shahpura House, Jaipur, responsible for managing room bookings and related inquiries. Day-to-day tasks include handling Central Reservations, Booking requests via phone, email, and online channels; updating booking details in the reservations system; and ensuring accuracy in rates, availability, and guest information. The role involves coordinating with front office and sales teams to maximize occupancy, support special offers, and manage group bookings.

The Reservations





Executive also assists guests with changes or cancellations, addresses questions about hotel services, and maintains a high standard of customer service to support overall guest satisfaction

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Qualifications

- Candidates should possess strong Communication and Customer Service skills.
- Candidates should possess Reservations and Customer Satisfaction skills.
- Candidates should possess Sales skills and an understanding of upselling and cross-selling techniques.
- Prior experience in hotel reservations, front office, or hospitality operations is beneficial.
- Proficiency in reservation software or property management systems and basic MS Office skills is preferred.
- Strong attention to detail, accuracy in data entry, and the ability to manage multiple bookings simultaneously.
- Ability to work flexible schedule, including weekends and holidays, as required by hotel operations.
- Diploma or degree in Hospitality Management or a related field is an advantage.

📌 Reservations Executive (Jaipur)
🏢 Shahpura Hotels u0026 Resorts
📍 Jaipur