Company Description slice is focused on making money and time work better for everyone by building a seamless consumer banking experience. The company is reimagining traditional banking by creating products from scratch that are fast, transparent, and intuitive to use. Core offerings such as slice savings accounts, UPI credit cards, fixed deposits, and borrowing solutions are designed to be simple, rewarding, and fully in the user’s control.

Team members at slice work on products they would use themselves, shaping the future of banking in India in a collaborative environment that values happiness and shared success in the present moment. slice is backed by leading global investors including Tiger Global, Insight Partners, Advent International, Blume Ventures, and Gunosy Capital.

Role Description The Relationship Officer – Merchant is a full-time, on-site role based in multiple locations. This role is responsible for identifying, onboarding, and managing merchant partners, ensuring that they understand and effectively use slice’s products and services. Day-to-day activities include maintaining strong merchant relationships, providing ongoing support, resolving queries, and coordinating with internal teams to address operational or technical issues.

The Relationship

Officer – Merchant will also track performance metrics,



gather feedback to improve merchant experience, and contribute to local sales and growth initiatives. The role requires frequent visits to merchant locations, transparent documentation of interactions, and proactive communication to drive satisfaction and long-term partnerships.

Qualifications

- Experience in Sales of OR, Soundbox or Telecom Sales Mandatory
- Strong Business Relationship Management skills, with the ability to build, nurture, and retain merchant partnerships.
- Foundational understanding of Finance and digital banking products, especially payments and consumer financial services.
- Excellent Communication skills, including clear verbal and written interaction with merchants and internal teams.
- Proven Customer Service capabilities, with a focus on responsiveness, problem-solving, and empathy in merchant support.
- Sales skills to identify opportunities, present solutions, negotiate, and close merchant engagements.
- Relevant experience in merchant acquisition, fintech, banking, or financial services is preferred.
- Bachelor’s degree in Business, Finance, Marketing, or a related field, or equivalent practical experience.
- Ability to work in the field, manage multiple accounts, use CRM tools, and operate independently while collaborating with cross-functional teams.

📌 Relationship Officer - Merchant (Guwahati)
🏢 Slice
📍 Guwahati